Org Members unable to access release channels
Hello, We are experiencing an issue where a few members of our organisation are unable to view an unreleased applications release channels. I have confirmed they have no app constraints. I have confirmed they are correctly logged into their account. They can view everything in the back end. When clicking through to the PDP they have a limited amount of information visible and the "Version" field reads as "N/A". I've tried changing their organisation role. I've tried removing and re-adding them to the organisation. Inviting the affected people to a specific release channel then allows them access, and the ability to see all the other release channels for that application on the PDP. If they are then removed, they become unable to see any release channels again. Is this a known issue, or perhaps there is something else I can verify on my end as to why this might not be working? Many thanks, Ryan.Bug: Inviting external people to the Release Channels for my Meta Quest 2 App doesn't always work
Hello, I have the issue that when I invite external people to my Meta Quest 2 App through the Alpha, Beta or RC Channel, they can not access the build. They always receive the invite and can accept it, and the app will be shown in their Preview App. However, they can not install it through their App Library, and they can not access the Meta Store page of my app (it is saying "Whooops... Something went wrong". Throwing them out of the User list for the Release Channel and reinviting them usually solves the issue, but it is a blocker and a nuisance to people and some of them may not be able to look at my build, so I really need this fixed. Any ideas / workarounds that don't require resending the invite? Thank you!
Apps not appearing when adding users to Release channels
I am adding my co workers to release channels such RC or Staging for some of the apps. However, we are noticing some weird behaviors the past few months that didn't happens few months before (I can't remember when this issue began but it's been a while). When I add users to a release channel, they automatically become a subscribed user instead of pending user. They do no receive an email. They also do not see the app in their headset. Some of these users have accepted the apps in the past but we had to remove them at some point If I add users to both Staging and Production channels, they don't always see the highest version. E.g Staging is v1 and Production is V2. I add them to staging, they see V1 but when II add to Production, they do not see V2. How we tried to resolve but apps still do not show, and still get added to subscribed user : A) I checked all release channels and removed all their emails. Then readd their emails to one of the channels B) I told them to use adb uninstall in case there are conflicting files C) Told them to check unknown sources in case they have sideloaded this build before, but there were none D) Factory reset (only 1 user tried this since factory reset is not fun) This happens to some co-workers only If you have any suggestions we can try that would be great. Thank you so much!
Cloud Backup questions
I have a couple questions regarding Cloud Backup during development. 1) What are the details for cloud backups and different release channels? Are they separate per channel? 2) I've noticed game data persisting after uninstall before reboot. Is this data used if the application is reinstalled before it is deleted? Can the data be used across release channels?
Public opt-in in release channels not working
I enabled "Enable public opt-in" for my ALPHA and BETA release channels, yet I can't find a way that users can opt-in themselves to the app through the Oculus software or website. With a test account, I've tried searching for the app by full name in the Oculus Store (website, mobile, and in headset) or by using a direct link to the app listing. Neither of these works. How are users supposed to opt-in themselves? Thanks you.
Privacy policy issue when publishing the app to app lab
Hi everyone~ I am running into a privacy policy issue when we try to publish the app to the app lab. We didn't collect any user data in any form for our app, so we show that on our privacy policy page. But still, we receive feedback from the review team indicating we have some issues with our privacy policy. Here are 2 feedback from oculus team: I have 2 questions: 1 I have an assumption of the issue, which is our client wants to show, that in the future version, we will collect user data, but in the current version, we don't. Is this causing the misunderstanding? 2 If we show that we didn't collect any user data, do we still have to have a clear explanation of how the user may request all their data? If anyone has any idea or experience, please leave your thought, thank you so much.
