App unreleased and we can't release it again
Hi all, We are developers of Shave&Stuff (ID 7532973430077887) and we are desperate, because our app was unreleased on Aug 17, whereas there was a true hockey stick growth during the days before. We didn't receive any email from Oculus explaining the issue and we do not know why the app was unreleased. We tried uploading a new build yesterday and the same issue remained. The Release bar shows the scheduled release is July 26, when it was originally released, and the Submission button is inactive. We sent email to submissions@oculus.com 2 days in a row, but didn't get a response. There are lots of worried players, who send us messages on SideQuest and we also received a message from SideQuest saying they will promote us on their homepage, but there's nothing to promote because no one can download the game. And we're also presenting at gamescom next week. Can someone from Oculus team help us please and did any other developers have a similar issue? Thank you!