New Quest 3 locked on software update, impossible to fix.
Hi guys, I bought my first Quest 3 today. When I turned it on, it started a software update but it gets stuck there — the device keeps turning on and off without completing the update, and I can’t get past that screen. I haven’t even set up my Meta Horizon account yet, and since I didn’t purchase my Quest 3 through the official Meta store, when I try to enter my device’s serial number on the website it gives me an error. I tried doing the sideload update (the only fix I found on the internet) by holding the volume down and power buttons on the Quest 3. But when I select my device in the browser, I get a message saying: “your device is not supported, please try reconnecting your devices.” Weird cause both my PC and Chrome are detecting it as Quest 3. I also tried disabling adblock, deleting caché and cookies, incognito mode, other browsers, other PCs, other cables, connecting it on different times, etc. There is not a single thing I haven't tried. (Every single one of these attempts were done while having 50% battery. There’s nothing else I can do, literally — I’ve already tried factory reset several times as well. Do I need to return my device? I'm submitting this post so support can help me. I'm quite desperate, I don't see my issue anywhere on google and I spoke to support via Whatsapp and everything they told me to try, I already had.Someone help me
Hello, I have a quest one that's kinda new, recently I did a factory reset and tried to set it up, after I finished the set up on my phone my quest is stuck, doesn't log into my meta account, just stuck on the setup page, and I actually mean it, it's not frozen just stuck...it says "1 out of 2 updates completed, please finish the set up in the meta app" even though it's already finished, someone please tell me if there's an fix for that, because I really want to use my headset again.. I've tried everything and my hope was lost, so this is my only option. I've tried to factory reset it again multiple times and it indeed did factory reset, just after the set up in the meta phone app it's stuck there...everytime... It's kinda weird, please anyone help me!
