Our game taken down from Meta Horizon Store right after the release. Need help!
Hey everyone, we just released our game Graffism on Wednesday, and 15 mins after release users started to report that they purchased the app but cant access, cant find in their libraries, and many of them also have an error while purchasing and made multiple purchases (some of them charged more than 3 times!) Then we try to get in touch with support, they reply really slow like 1-2 mails in a day, then our game is taken off from the store and now its not available. Our release events cancelled, users are mad (only a few of them has an access to the game and play smoothly), and our reputation is getting harmed badly. So i need anyone who have similar experience to tell me what can we do, how we can get quick help and who we can reach. Any help will be appreciated. Thanks
(Resolved) Meta Quest mobile app disables Oculus Go. Setup stucks at "Health and Safety".
Update March 27th: The build 260 is available. https://apps.apple.com/us/app/meta-quest/id1366478176 ----------- Update March 25th: Meta Store support told me that the latest mobile app Version 259 was released with a fix to resolve the issues described in this thread. So, the resolution was given officially. Thank you Meta for the fix, and thanks everyone in this thread as your voices indicated how this issue was significant. 😄 ---------- During setup of Oculus Go by Meta Quest for iOS Version 257.0.0.9.106, I could not play "Health and safety" video, although I pressed "Watch Video" button. As a result, I cannot complete setup my Oculus Go. How do I proceed with the next steps? I also tried the setup by Meta Quest for Android, but the symptom is all the same. Version 258.0.0.9.109 released on Marth 13th also show the same symptoms. Still the setup fails and the headset becomes useless. I can click "Continue" button. But all the three links are inactive. As the video never starts, I cannot complete the setup. My headset becomes a photoviewer of single image prompting me to grab smartphone.
I can't ask for permission on age restricted games it just won't load
I recently wanted to play the Game Bonelab on my quest 2 ! My parents are totally fine with me playing 18+ games since I myself am 17 and turning 18 soon. However my account is entirely restricted for 18+ games ! I already set up the parental controls with my mom‘s Account to disable the function and give me full access to the entire catalogue ! However, whenever my mom disables the restriction, the option is immediately re-enabled when you leave the menu ! My phone app got spammed with „your restrictions have been disabled“ notifications, however the changes never apply ! I also am unable to even send an approval notification for any purchases overall, so there is absolutely no button to even press ! Well, now my Mom gifted me the game over her account, because we thought this maybe worked better. But the activation code just gets rejected with the same „you aren‘t 18 yet“ response… What can i do ? I have full approval of my parents as I said before… We followed all the guides on the websites, doing everything step by step. Websites don‘t work either, we tried the Website on Desktop and also via Mobile Browser…
'Multiple devices can’t access this app at the same time.' blocking use of free app
We have a free multiplayer education app that is often used at schools that sometimes setup fleets of devices all using the same meta account. We don't care if our users access our app with multiple instances of the same meta account, since our app is free and we want it to be easy for anyone to use it. It's understandable that the "Multiple devices can’t access this app at the same time. This app must be purchased separately to be used by multiple devices at the same time." error is a useful anti-piracy measure, but in our case it is not helpful and actually is a major blocker for hundreds of our users. Is there anything we can do to disable this check for our app, so that it will launch for anyone regardless of if the same meta account is already accessing it?Achievements feature.
Hello, I am thinking about adding achievements to my game. But from what I see in the documentation, the achievement checker app will be discontinued at the end of the year and the meta itself does not encourage the implemtation of this feature. Will this functionality be completely removed in the future ? Or are there other plans. I'm wondering if I should spend time on this, from what I'm orenting people like this feature.
Search in Store does not show our App after Transition
Now that the AppLab to Store transition is finalized for all apps and our app was already transitioned some weeks ago, we still struggle to find it in the store via the specified keywords and words from the description. Only the exact app name works like it was before during AppLab days. Is this something we still have to wait for or did we forget to configure something?
