Why is Oculus Developer Support so bad?
This isn't supposed to be a rant thread, but I am genuinely surprised about how bad the experience has been for us so far developing for the oculus platform in terms of available resources and support. On the end-user side, oculus/Meta seems to do a really good job in providing resources and quick support, but it seems to be quite the contrary on the developer side and it just puzzles me why this is the case. There are hardly any answers from oculus engineers on this forum, support tickets take forever and don't yield any actual help and SDK documentation is often seriously lacking. Given that Meta is so dedicated in pushing the Metaverse, I'm genuinely surprised about the way they treat developers that dedicate their time and resources building experiences for their platform, and thus I wonder whether they maybe internally have the stance that developing polished VR experiences is something rather difficult that they don't expect independent developers to come up with and thus focus their resources on providing direct support channels to the big studios instead? I'd be interested to hear about the experience of other devs on here and also what place you go to when you have problems or questions (because the official developer forum doesn't seem to yield any results for any non-trivial questions/problems)? MetaStoreHelp
Cannot Create a Meta for Developers account
I opened a case, 6774076, with Meta support and they directed me to these forums and closed the ticket. Although, the case is not resolved. On page https://developers.facebook.com/async/registration/dialog/ , Contact info, Error: "Email cannot be sent. Please try later" This has been an issue for approximately 4 days now, and I do not know what to do.
Is this the only place to get support from Oculus Meta Quest?
@ links to members Hi to all Developers, I am just wondering if there is a way to get support or answers from the Meta Quest team on this forum or Do you have a place to recommend to ask questions? When watching videos on app submission they recommend to reach out at submission@Oculus.com for any questions. Our app "VR Horror Stories" is ready and was submitted. It say it is available on the Applab but it is nowhere to be found. I have sent a few emails in the last 2 month but the only answer I get seems to be sent by bots. Basically it is like they don't even bother reading your questions and send you back to this forum. I had zero reply here since 6 months. I am being very polite, and just ask for some basic stuff but this forum seems like really dead. I don't want to be rude, because I don't want to blame anybody, but Oculus /Meta Quest seems to have the worst support of all. I never been so disapointed with a company in 30 years of business. You work really hard, invest a lot of money and time to find out at the end that nobody even reply to your simple questions. Any body else in the same situation? Any help or direction would be really appreciated. Here is the link to our app which can not be found on Applab. VR Horror Stories Link Thank you in advance for your help!
Left controller wont pair to headset
My left controller won't pair to my headset on the app on my phone my right controller works just fine but yet my left won't does anybody know a solution to this problem please I want to go back to a VR content creator but it's hard to do it without my left controller cause I'm left-handed
