Our game won't get past loading screen in Quest
Hi Guys. For the last few days I've not been able to get our game to launch natively in VR in the Quest and I'm wondering what types of topics I should be looking into. I can build in Unreal 4.27.2 Meta Fork v57, and it was all working last Wednesday lunchtime. I can upload the APK successfully to the Quest 2 and 3, and both fail to get past the initial loading screen and return to the main Quest menu/lobby. I have tried going back in Gitlab/GitHub to the last day it worked with a dedicated branch and I did manage to get one successful build to launch in the Quest, but unfortunately I am not really sure which setting made it work and when I try to reproduce it again it fails. The last setting I changed was moving it from 'Shipping' to 'Development' so I thought it was that, but it appears not. Since then I've been trying Git branches from different days with various settings I know I played with when it did work, and haven't had any luck. I'm now trying to see if I get a Vanilla VR Template from Epic to build, and having trouble getting it to copy the APK to the headset (fails with the red bar in HUB) but that's never surprising as any initial project setup always takes some noodling to get it to work. The upgrade to Meta Fork 4.27.2 v57 was fairly recent but it has been working for a couple of weeks. The only other change was integrating FMOD into our pipeline and that we got working as well for a couple of days. I've looked into that, but it's hard to eliminate it as a related issue. Any clues would be appreciated. Thank you.ovr_IAP_LaunchCheckoutFlow Dialog Immediately Closes
When calling ovr_IAP_LaunchCheckoutFlow, a popup will appear showing three white dots and then immediately closes. No error messages and the purchase does not return as being cancelled. I can see in the android logcat an IAP API call that includes the SKU and I couldn't identify any IAP errors. I used the 4.27 Launcher and Oculus build of UE4 and both have the same issue. UE 4.27 (Launcher/Oculus Build) AppLab void UIAPSubsystem::AttemptPurchase(FString sku) { const char* skuString = TCHAR_TO_ANSI(*sku); Oculus->AddRequestDelegate(ovr_IAP_LaunchCheckoutFlow(skuString), FOculusMessageOnCompleteDelegate::CreateLambda([=](ovrMessageHandle messageHandle, bool bIsError) { ovrMessageType type = ovr_Message_GetType(messageHandle); const char* ovrMessageTypeString = ovrMessageType_ToString(type); if(bIsError) { ovrErrorHandle errorHandle = ovr_Message_GetError(messageHandle); const char* errorMessage = ovr_Error_GetMessage(errorHandle); OnPurchaseAttemptComplete.Broadcast( true, FString(ovrMessageTypeString) + "\n" + FString(errorMessage), false); return; } bool bIsError2 = ovr_Message_IsError(messageHandle); if(bIsError2) { ovrErrorHandle errorHandle = ovr_Message_GetError(messageHandle); const char* errorMessage = ovr_Error_GetMessage(errorHandle); OnPurchaseAttemptComplete.Broadcast( true, FString(ovrMessageTypeString) + "\n" + FString(errorMessage), false); return; } const ovrPurchaseHandle purchaseHandle = ovr_Message_GetPurchase(messageHandle); const bool bPurchaseCanceled = !purchaseHandle; if(bPurchaseCanceled) { OnPurchaseAttemptComplete.Broadcast( false, FString::Printf(TEXT("%s\nPurchase Canceled"), *FString(ovrMessageTypeString)), true); } else { OnPurchaseAttemptComplete.Broadcast(false, FString(TEXT("success")), false); } }) ); } // Replaced company title with COMPANY // Replaced app title with APP // Replaced sku name with SKUTITLE // Replaced app id with 1234567891234567 06-05 14:57:43.459 2021 2021 D [SEO] NavigationRouter: systemUxRouteString = systemux://launch_iap 06-05 14:57:43.459 2021 2021 D [SEO] NavigationRouter: systemUXRoute = LAUNCH_IAP(systemux://launch_iap) 06-05 14:57:43.459 2021 2021 D [SEO] NavigationRouter: shouldLaunchAsOverlay 06-05 14:57:43.459 2021 2021 D [SEO] NavigationRouter: shouldLaunchAsOverlay == true 06-05 14:57:43.461 2183 2183 I [OAO] ShellOverlayService: onStartCommand(): Intent { act=com.oculus.vrshell.intent.action.LAUNCH cat=[android.intent.category.LAUNCHER] dat=systemux://launch_iap flg=0x10000010 pkg=com.oculus.vrshell cmp=com.oculus.vrshell/.ShellOverlayService (has extras) } 06-05 14:57:43.462 2183 2183 I [OAO] ShellOverlayServiceJNI: NativeWake 06-05 14:57:43.462 2183 2183 I [OAO] ShellOverlayMain: WakeVrThread 06-05 14:57:43.462 2183 2183 I [OAO] ShellOverlayMain: WakeVrThread - notifying vr thread 06-05 14:57:43.462 2183 2606 I [OAO] ShellOverlayApp: VrThread woke up 06-05 14:57:43.462 2183 2606 I [OAO] ShellOverlayApp: 0x720b9fc360 msg: broadcastIntent: 06-05 14:57:43.462 2183 2606 I [OAO] ShellOverlayApp: ProcessMessage_Broadcast: com.oculus.vrshell.intent.action.LAUNCH 06-05 14:57:43.462 2183 2606 I [OAO] ShellOverlayApp: Handling Pending Launch from Intent - target=systemux://launch_iap, launchingComponent=com.oculus.vrshell.intent.action.LAUNCH 06-05 14:57:43.463 2183 2606 I [OAO] PanelAppLaunchInfo: PanelAppLaunchInfo componentString:com.oculus.store/com.oculus.store.IAPService packageName:com.oculus.store serviceName:com.oculus.store.IAPService componentName:com.oculus.store/com.oculus.store.IAPService 06-05 14:57:43.463 2183 2606 I [OAO] HostPlatform: Retrieving component launch information for package (com.oculus.store) and service (com.oculus.store.IAPService) 06-05 14:57:43.468 2183 2606 I [OAO] PanelAppConfigurationUtil: Sending Android activity token to component com.oculus.store/com.oculus.store.IAPService:false 06-05 14:57:43.470 2183 2606 I [OAO] HostPlatform: Is valid panel service component for package (com.oculus.store) and servi 06-05 14:57:43.481 2183 2606 I [OAO] LaunchController: System UX, targetComponent = systemux://launch_iap, uri = /iap/1234567891234567/SKUTitle/?platform_request_id=29&component_name_flatten=com.COMPANY.APP%2Fcom.epicgames.ue4.GameActivity, returnComponent = com.COMPANY.APP 06-05 14:57:43.481 2183 2606 I [OAO] PanelAppLaunchInfo: PanelAppLaunchInfo componentString:com.oculus.store/com.oculus.store.IAPService packageName:com.oculus.store serviceName:com.oculus.store.IAPService componentName:com.oculus.store/com.oculus.store.IAPService 06-05 14:57:43.481 2183 2606 I [OAO] HostPlatform: Retrieving component launch information for package (com.oculus.store) and service (com.oculus.store.IAPService) 06-05 14:57:43.481 2183 2606 I [OAO] HostPlatform: Is valid panel service component for package (com.oculus.store) and service (com.oculus.store.IAPService) - true 06-05 14:57:43.481 2183 2606 I [OAO] LaunchController: Registering Pending Launch of type ShellApplication with com.oculus.store/com.oculus.store.IAPService, overwriting existing launch false, of type None. 06-05 14:57:43.482 2183 2606 I [OAO] LaunchController: Building launch checks for com.oculus.store, activity or service: com.oculus.store.IAPService, primary active package: (com.COMPANY.APP) 06-05 14:57:43.509 2183 2606 D [OAO] HostPlatformPackages: app.isMvanLaunchRestricted in HostPlatformPackages false 06-05 14:57:43.509 2183 2606 D [OAO] HostPlatformPackages: packageName (trying to launch): com.oculus.store 06-05 14:57:43.514 759 1098 E PreferencesService: com.oculus.vrshell, anchor_persistence_cloud_anchor_service_enabled: get denied due to wrong type, check app's method of call or key type definition 06-05 14:57:43.514 2183 2606 E PreferencesManager: Caught exception: PreferencesService getInteger with key: anchor_persistence_cloud_anchor_service_enabled 06-05 14:57:43.516 2183 2606 I [OAO] LaunchController: BuildPauseLaunchCheck: true, false, false 06-05 14:57:43.517 2183 2606 I [OAO] LaunchController: Finished building launch checks for com.oculus.store 06-05 14:57:43.517 2183 2606 I [OAO] LaunchController: LaunchController::Launch pending type ShellApplication, pending details com.oculus.store/com.oculus.store.IAPService, launch type ShellApplication, launch details com.oculus.store/com.oculus.store.IAPService 06-05 14:57:43.517 2183 2606 I [OAO] PanelAppLaunchInfo: PanelAppLaunchInfo componentString:com.oculus.store/com.oculus.store.IAPService packageName:com.oculus.store serviceName:com.oculus.store.IAPService componentName:com.oculus.store/com.oculus.store.IAPService 06-05 14:57:43.517 2183 2606 I [OAO] HostPlatform: Retrieving component launch information for package (com.oculus.store) and service (com.oculus.store.IAPService) 06-05 14:57:43.517 2183 2606 I [OAO] HostPlatform: Is valid panel service component for package (com.oculus.store) and service (com.oculus.store.IAPService) - true 06-05 14:57:43.517 2183 2606 I [OAO] DesktopPanelController: LaunchOrRestore( com.oculus.store/com.oculus.store.IAPService ) with launchAsNew=0, sourcePanelId=0, launchTarget=Default, targetMonitor=-1, launchingComponent=com.oculus.vrshell.intent.action.LAUNCH 06-05 14:57:43.517 2183 2606 I [OAO] DesktopPanelControllerHelper: Validating activation 06-05 14:57:43.517 2183 2606 I [OAO] DesktopPanelControllerHelper: Resolving launch target 06-05 14:57:43.517 2183 2606 I [OAO] PanelAppsManager: ActivatePanelApp for component com.oculus.store/com.oculus.store.IAPService. New instance requested: 0 06-05 14:57:43.517 2183 2606 I [OAO] PanelAppsManager: Found 0 existing instances 06-05 14:57:43.517 2183 2606 I [OAO] PanelAppsManager: launching new instance of com.oculus.store/com.oculus.store.IAPService 06-05 14:57:43.517 2183 2606 I [OAO] ShellFrameHelpers: CreatePanelApp( com.oculus.store/com.oculus.store.IAPService ) 06-05 14:57:43.517 2183 2606 I [OAO] ShellFrameHelpers: Environment: 06-05 14:57:43.517 2183 2606 I [OAO] ShellFrameHelpers: uri = /iap/1234567891234567/SKUTitle/?platform_request_id=29&component_name_flatten=com.COMPANY.APP%2Fcom.epicgames.ue4.GameActivity 06-05 14:57:43.517 2183 2606 I [OAO] PanelAppHost: PanelAppHost constructor, panel 5 (com.oculus.store/com.oculus.store.IAPService) 06-05 14:57:43.518 2183 2606 I [OAO] PanelAppHost: Panel app 5 (com.oculus.store/com.oculus.store.IAPService) changing state from startup to foreground 06-05 14:57:43.518 2183 2606 I [OAO] TelemetryProvider: This is the app that is being launched com.oculus.store 06-05 14:57:43.518 2183 2606 I [OAO] TelemetryProvider: is_requested_by_immersive_app false 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var uri = /iap/1234567891234567/SKUTitle/?platform_request_id=29&component_name_flatten=com.COMPANY.APP%2Fcom.epicgames.ue4.GameActivity 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_analytics_session_id = 10b5baf4-1a5a-45e9-ab91-02eea55a7fd5 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_userid = 101169748460752 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_version_name = 53.0.0.137.132 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_version_code = 472990674 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_automation_enabled = false 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_view_id_debugging_enabled = false 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_pixel_density = 20 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_render_scale = 1.250000 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_ux_policy = {"panelBackgroundLayerOriginDepths":{"far":0.2,"mid":0.1,"near":0.015}} 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_panel_session_id = 10b5baf4-1a5a-45e9-ab91-02eea55a7fd5-5 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_valid_panel_session_ids = ["10b5baf4-1a5a-45e9-ab91-02eea55a7fd5-5"] 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_back_navigation_enabled = false 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_feature_sets = appmenu-v1,appmenu-v2,cooperativeState-v2,destinationUi-v2,dragDrop-v1,dragToDesktop-v1,layerClipping-v1,layerClipping-v2,layerOptions-v1,layerParent-v1,layerTranslate-v1,multiapp-v1,multiapp-v2,multiapp-v3,multitasking-v1,shellPanelAdaptability-v1,systemActionBackgroundPanels-v1,systemThemeSetting-v1,system-reauth-v1,system-ux-file-picker-v1,systemThemeSetting-v2,vrNotificationsBootLoad-v1,controlBar-v1,copresence-v1,copresenceVersion-v1,vrLibraryAppLock-v1,contextualModality-v1 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_launch_timestamp = 614543 06-05 14:57:43.525 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_host = minimal_overlay 06-05 14:57:43.526 2183 2606 I [OAO] PanelAppHost: Passing env var _oc_shell_panel_id = 5 06-05 14:57:43.526 2183 2606 I [OAO] PanelAppHost: Calling sendPanelLaunchIntent for panel app 5 (com.oculus.store/com.oculus.store.IAPService) 06-05 14:57:43.526 2183 2606 D [OAO] ShellApplication: sendApkPanelLaunchIntent: packageName=com.oculus.store, serviceClassName=com.oculus.store.IAPService 06-05 14:57:43.527 2183 2606 D [OAO] PanelAppConnection: getSystemProcessUidForCurrentUser: 'android' systemUid = 1000 06-05 14:57:43.527 2183 2606 D [OAO] ShellApplication: bindService Intent { cmp=com.oculus.store/.IAPService } 06-05 14:57:43.529 1102 1127 D CompatibilityChangeReporter: Compat change id reported: 135634846; UID 10051; state: DISABLED 06-05 14:57:43.529 1102 1127 D CompatibilityChangeReporter: Compat change id reported: 177438394; UID 10051; state: DISABLED 06-05 14:57:43.529 1102 1127 D CompatibilityChangeReporter: Compat change id reported: 135772972; UID 10051; state: DISABLED 06-05 14:57:43.529 1102 1127 D CompatibilityChangeReporter: Compat change id reported: 135754954; UID 10051; state: DISABLED 06-05 14:57:43.529 1102 1164 D CompatibilityChangeReporter: Compat change id reported: 143937733; UID 10051; state: DISABLED 06-05 14:57:43.529 2183 2606 D [OAO] ShellApplication: notify OS to set com.oculus.store/com.oculus.store.IAPService to FOREGROUND 06-05 14:57:43.535 2183 2606 I [OAO] PanelAppsManager: LastOpenedPanels: Inserting panel 5 to monitor -1 06-05 14:57:43.535 2183 2606 I [OAO] DesktopPanelControllerHelper: Resolving panel apps for activation 06-05 14:57:43.535 2183 2606 I [OAO] DesktopPanelControllerHelper: Resolved 1 panel apps for Launch activation 06-05 14:57:43.535 2183 2606 I [OAO] DesktopPanelController: Checking whether desktop switch is necessary with current desktop Multi-app for activation of app com.oculus.store/com.oculus.store.IAPService 06-05 14:57:43.535 2183 2606 I [OAO] DesktopPanelController: Checking whether we need to switch desktops for Launch activation 06-05 14:57:43.535 2183 2606 I [OAO] DesktopPanelController: Initial cooperative state for app com.oculus.store/com.oculus.store.IAPService with uri /iap/1234567891234567/SKUTitle/?platform_request_id=29&component_name_flatten=com.COMPANY.APP%2Fcom.epicgames.ue4.GameActivity is immersive 06-05 14:57:43.535 2183 2606 I [OAO] DesktopPanelController: Selecting desktop Exclusive for activation 06-05 14:57:43.535 2183 2606 I [OAO] DesktopPanelController: CooperativeState transit from shell state cooperative to immersive 06-05 14:57:43.535 2183 2606 I [OAO] DesktopPanelController: Switching desktop from Multi-app to Exclusive now. Backgrounding previous desktop on next frame 06-05 14:57:43.535 2183 2606 I [OAO] VrShellDesktopBase: DesktopType transit from desktop Multi-app to Exclusive, under shell state immersive with shouldTransitionFocusedApp:0
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