Organization verification took too long
I submitted request for organization verification 7th, April. The site says that Meta will review submission with 2 work days, but it does not show any result until now (29th, April). Our Game's last version has a bug which affects players' experience, we are eager to submit the latest version to Quest App Lab. Could anybody tell me when will the review process produce results? Thanks.1.6KViews0likes2CommentsI lost my developer account and can't verify again.
As subject, I lost my developer account and can't verify again. Once I logout from app Meta Quest, I found that I lost my developer account when I login. I tried to setup two-factor authentication but I can't recieve SMS although waited for few minutes. Even I tried different phone number. Can anyone help me but I wouldn't like to add credit card. Thanks a lot!!525Views0likes1CommentMeta constantly rejects my admin verification request [Solved]
Hi! I'm an indie developer. Recently, tried to get the admin verification to launch my app on AppLab. The verification flow itself felt very broken. First, I tried to do this on my laptop, but when you need to take a photo of your ID, Meta asks you to rotate your phone. So, I tried to do this on my phone. Unfortunately, on my iPhone 14 Pro Max, Meta heavily blurred all my photos. I tried another phone (iPhone X), and it worked. All photos of my ID I took from iPhone X looked well (however, Meta compresses the quality and uses automatic detection to crop the taken photo, which in most cases was done wrong). But each time I sent them the ID photo, I got rejected because they couldn't read information from the photo, which was nonsense because any human being would have read it without any problem since all requirements for the phone were satisfied. At certain point, I thought maybe they couldn't recognise a type of document I sent. So I tried different documents — passport, driver's licence, residence permit and got the same result — they could not read the information. So, the verification flow looks broken and untested and I can't pass it. What should I do? Thanks!Solved4.2KViews1like3CommentsNot Sending and SMS code to any phone!
I've been trying to get a developer account for my app but I need to verify my account. In order to verify my account I need to get a 6 digit code number through text but your system is failing to give me a code. There is no error message or anything when I resend a SMS code. I've tried multiple phone numbers, and waited hours before my last attempt and now I'm getting a message that my account my get restricted for spam?! I wouldn't be spamming if I got a code. Please Help!! MetaStoreHelp1.1KViews1like0CommentsRejection of admin verification request
I'm having no luck getting Meta to verify my admin request for my Meta Quest Developer account. I've uploaded a driver's license and passport as photo ID and made sure I adhered to all the stipulations for the image to be checked but I just get constantly rejected. I believe automatic detection is used to read information on the documents sent but it's either broken or too strict to pass anything. I've tried using different browsers as was suggested in a previous post but still no joy. Where do I go from here? Is there human support that I can contact to get verified?854Views0likes0Commentsoculus verification not working.
I am trying to verify my developer account because it will be required soon and since I don't have a verified business I wanted to do admin verification. when I tried to verify though I accedently closed the page and now it is under review but I think I broke it because there's nothing to review and I don't know if it will be reviewed and I won't be able to verify it.Solved6.6KViews2likes20CommentsIs a phone number the only way you can verify your developer account?
So I was just starting to make my first Meta Quest 2 game, when I had to verify my account for app distribution. I have my Google Authenticator but it hasn't verified. Is my phone number the only way I can verify?726Views0likes1CommentDeveloper verification not coming up on app
I've verified my developer account, and made an organization, ect. But when I try to turn on developer mode on my ios app, it just said "To enable developer mode, join or create an organization and then verify your account." Then has a "Get Started button"996Views0likes1Comment