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Build stuck on "Malware Test" for days

Mesmerise_Global
Explorer

Hi,

We have uploaded a new build to the RC channel of one of our live apps, but it has been stuck on "Running Malware Review Test" since Friday. I have attached a screenshot below:

Build1.PNG

I hoped this was just a visual bug but when trying to push it to the Production channel, this is not deploying live onto any headsets. I have seen online that this issue (being stuck in testing state) appears to occur randomly. Examples:

https://forums.oculusvr.com/t5/Developer-Dashboard/Test-State-Stuck-On-Running-for-Store-Channal/td-...

https://forums.oculusvr.com/t5/Developer-Dashboard/Uploaded-builds-can-t-get-past-quot-Running-quot/...

https://forums.oculusvr.com/t5/Tool-Feedback/Stuck-at-uploading-build-Oculus-Developer-Hub/td-p/9492...

Anyone experiencing this at the moment, or has any past experience to share? I have opened a support ticket with Meta but no answer yet. On that front, it seems the list of topic you can create support tickets for has been reduced and there isn't any "release/store support" field anymore, which makes it a bit convoluted, so any advice on this would be great as well.

Thanks in advance!

2 REPLIES 2

johhel-attensi
Honored Guest

For us, the malware scan normally goes relatively quickly, ~10 minutes or so.

Once it got stuck for an hour. I got tired of waiting, so I simply bumped the build number and made a new build, it passed quickly, while the other build is still stuck.

I guess you might just be unlucky and hit a bad instance when submitting your app.

TL;DR: Just bump the build number and submit a new build.

Mesmerise_Global
Explorer

Thank you for the response, I appreciate it! (since getting actual help from Meta has been.... hard)

Yeah, usually the automated checks are super quick. Once it didnt work after 30 minutes, I knew trouble as coming. As you said, we got around this by upping the build version and uploading a new build (same exact content) and it was approved in minutes, showing there was obviously nothing wrong with the previous (carbon copy) build.

The original build is still running its test on the submission console, after nearly a week. I understand issues happening, but the lack of support from Oculus has been challenging. Now we cant create support tickets for store issues.