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'Invalid URL' error when typing website into store submission

longcon1
Explorer

2 weeks ago - last edited a week ago by Meta Quest Support

Hi there, i'm currently uploading my game to the Meta Quest store (via the developer dashboard), and struggling to get it to accept my personal website.

 

Specifically I type in https://designedbyfaris.com/play and press Save Changes, where it says "this URL appears to be invalid". What check is being run here, other random websites I try work fine? Have tried various combinations of www, including a / at the end etc etc.


Any help appreciated, thanks

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4 REPLIES 4

KaminasWife
Meta Quest Support
Meta Quest Support

Tuesday

Hey there, thanks for reaching out about this. I've never personally uploaded a game to our store, but would love to try and help you out.

What URLs have you tried? In addition, could you maybe provide some screenshots of the upload process and the error message? It would help me understand your issue better! Hope to hear from you soon.

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longcon1
Explorer
In response to KaminasWife

Thursday

Hi, thanks for the followup. I tried https://designedbyfaris.com/play with and without the www after https:// and I got "This URL appears to be invalid" error on that text field.

 

I fixed this by using my youtube channel instead and have since submitted (so can't get the screenshots anymore), here's hoping it doesn't get rejected based off this.

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space.trousers
Explorer

Sunday

I'm experiencing this issue too.  I just received an email from Meta saying that my privacy policy URL is invalid and that if I don't fix it, my app will be removed from the store.  As far as I can tell, my privacy policy URL and website are valid, but when I try to save the changes, I get the errors shows in the attached picture.

Any help resolving this would be great, because I only have 1 week to fix it!Screenshot 2024-09-15 at 10.12.10.png

MetaQuestSupport
Community Manager
Community Manager
In response to space.trousers

Sunday

Hey there @space.trousers, we are keen to ensure your app doesn't get removed. 

 

Please contact our Developer Support team for further assistance. They will be able to investigate this for you. They can be contacted via the following link - https://developer.oculus.com/support/

 

We wish you the best in getting this resolved. 

 

Have a lovely day!

 

 

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