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An Oculus device isn't registered to your account at the moment

I am chasing this up because of the Asgards wrath promotion and am worried something has gone wrong with my account (probably linked to the forced facebook conversion) i am wondering if anyone else has an issue.

I have a quest2.   it IS attached to my account, I know this because i can see my library when hooked up via usb and have played RoboRecall both PC version AND mobile version to compare the 2 on it.

however when i look at my oculus account it says there are no devices attached. I am concerned Support will look at this and accuse me of trying to pull a fast one.

Is it just me or is this a general issue.?

Thinking about it, this isnt the 1st time this has happened..... Whilst my Rift CV1 was registered just fine (it isnt now as i sold it a few weeks back so removed it) my DK2 never showed on my account either (which meant i never got my golden DK2 cosmetic item for my home..... 
I can live without the golden headset (albeit i would like to have it) but would hate to miss out on Asgards wrath or future promotions

Fiat Coupe, gone. 350Z gone. Dirty nappies, no sleep & practical transport incoming. Thank goodness for VR 🙂

Why did you ignore the many many other people who are having the same issues on this post? 

Anyway I'm chiming in with the same issue of no device registered despite using it with this account for years, any way to fix this?

Honored Guest

Yep same issue, no device attached to this account, & no way of correcting it. Never even got to use VR yet, & this is a 2nd set from the same useless company. Firstly, I bought a Rift S with excitement although 2nd hand it turned out to be useless due to the well known cable issue, yet you cannot get a replacement, months of trying as well. So I thought Ok I'll put it down to experience & get this new Quest 2 device, read reviews watched Youtube & everything sounded very easy, just get the headset & away you go, sort of trouble free job. Ooh hell no! I can't connect the headset &from blank screens to pairing the controllers & now the latest saying there is no device connected to this account, angry beyond sanity & issue after issue & yet here I am still waiting to experience this VR world & no common sense at all from META forums in resolving issues, & there are millions with the same common problems & all they want to do is ask you to submit a ticket for them to look at, think I will give up META products, all they seem interesting in is gathering information about you & money grabbing no to mention with silly accounts you need to set up, it's enough to drive you to insanity, yet it is nothing more than a nice box to help sell a large paper weight. PICO 4 is looking good at this stage, which brings the question of who do you want to spy on you? China OR the CIA, or further from that which one is easier & less hassle to use, my money on China Pico 4, thanks META, Zucker should be renamed Sucker, because you are if you buy his products.

Hey there, @Aiddy0. We definitely understand how concerning issues like this can be, and how it negatively impacts your VR experience. We'd be more than happy to help out and get this situation resolved for you! Please reach out to us through a PM and we'll work with you to get this fixed right up! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @Aiddy0! We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Honored Guest

I am unable to send a private message. Having the same problem. Registered on mobile device, but not on web. Tell me how to fix this please. I've been trying to link sidequest for 3 days now, but can't turn on developer mode.

Hey there, @tinfoilhat.2023. Thanks for reaching out. We see that yo are having trouble sending  a private message to us. 


What troubleshooting have you done already?


If it is easier you can contact our amazing support team. There, one of our awesome agents can get you back on track through a live chat or even by submitting a ticket. Just click here to get connected! We want to get you back in the VR world soon and hope to see your ticket!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!