Yep same issue, no device attached to this account, & no way of correcting it. Never even got to use VR yet, & this is a 2nd set from the same useless company. Firstly, I bought a Rift S with excitement although 2nd hand it turned out to be useless due to the well known cable issue, yet you cannot get a replacement, months of trying as well. So I thought Ok I'll put it down to experience & get this new Quest 2 device, read reviews watched Youtube & everything sounded very easy, just get the headset & away you go, sort of trouble free job. Ooh hell no! I can't connect the headset &from blank screens to pairing the controllers & now the latest saying there is no device connected to this account, angry beyond sanity & issue after issue & yet here I am still waiting to experience this VR world & no common sense at all from META forums in resolving issues, & there are millions with the same common problems & all they want to do is ask you to submit a ticket for them to look at, think I will give up META products, all they seem interesting in is gathering information about you & money grabbing no to mention with silly accounts you need to set up, it's enough to drive you to insanity, yet it is nothing more than a nice box to help sell a large paper weight. PICO 4 is looking good at this stage, which brings the question of who do you want to spy on you? China OR the CIA, or further from that which one is easier & less hassle to use, my money on China Pico 4, thanks META, Zucker should be renamed Sucker, because you are if you buy his products.
Hey there, @Aiddy0. We definitely understand how concerning issues like this can be, and how it negatively impacts your VR experience. We'd be more than happy to help out and get this situation resolved for you! Please reach out to us through a PM and we'll work with you to get this fixed right up! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you!
I am unable to send a private message. Having the same problem. Registered on mobile device, but not on web. Tell me how to fix this please. I've been trying to link sidequest for 3 days now, but can't turn on developer mode.
Hey there, @tinfoilhat.2023. Thanks for reaching out. We see that yo are having trouble sending a private message to us.
What troubleshooting have you done already?
If it is easier you can contact our amazing support team. There, one of our awesome agents can get you back on track through a live chat or even by submitting a ticket. Just click here to get connected! We want to get you back in the VR world soon and hope to see your ticket!