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Beat Saber not downloading on my kids account.

Truckmann
Explorer

I just got this thing and it's so full of bugs. I have 3 accounts on it and it came with Beat Saber which I was able to install as the admin and share it. My wife was able to download it to use on her account but my kid can't. It shows up in her library but it won't download for her. When you try it will say "prioritizing" briefly then back to saying not downloaded. Anyone know what the issue is? 

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hello! We appreciate you letting us know your having issues with your Beat Saber through your kid's account and would be more than happy to provide help! We were wondering if this has been a issue with other games that you have downloaded through their account? We will also provide a link to a article we have regarding multiple accounts as a secondary account can't share apps to other accounts. 

 

We will be patiently waiting for your response as we want to get you back on track and provide you with accurate information. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Truckmann
Explorer

So far Beat Saber is the only app with the issue. It's installed under my account and I am the device admin. 

We appreciate you letting us know and to get a better look at this for you we want to get you connected with us through PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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oogiesi
Honored Guest

I am having the same exact problem, but with my husbands profile. It's on mine with no problems (I am admin) & on my sons, but says the same thing as yours on my husbands. I even tried uninstalling it on my sons account to install on his & nothing

I own the Quest 2 and Rift S, I have the PC version and have reinstalled Beat Saber several times to multiple computers in my house.  I do not own the Quest 2 version I simply play through Airlink using the Quest 2 or I plug my Rift S into 1 of my PC's and play.  I own EVERY addon and can't even play the game because I can not install it!  Please get this issue resolved ASAP!

FYI EVERY other game on my Oculus account installed and plays successfully except Beat Saber.

Hey Eric, We're sorry to hear you've been unable to beat away while playing Beat Saber. We wouldn't want you to waste any more time, so first, we'd like to direct you to this link here:

  • Check that your network is properly configured.
  • Check that both your PC and headset are on the same local network and neither of them is on the VPN.
  • Make sure your firewall is not blocking the TCP port.
  • Try turning on or off the Air Link button on the Oculus PC app.
  • Reboot your headset and restart your PC software.

If the problem still persists, we'd highly suggest that you reach out to our support team here, so that we can get to the bottom of this and get you going again. We hope to hear from you soon, and best of luck to you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I literally just stated that I do not own the quest 2 version that I own the PC version I use the Rift S which has no "local network" I am not trying to airlink to my Quest 2 just trying to get the download to work.  Also I tried disabling the firewall, funny that is the same thing EVERYONE says to try about EVERY problem yet it literally NEVER works yet I tried anyway.  I have been building high end gaming PC's for decades and know quite a bit about software and hardware, trust me if I can't get it to work then it's on your end!  i am so done with this about ready to request a full refund for the game and all DLC, and I mean EVERY DLC you sell because I have bought every one!  Just fix it already it is obviously on YOUR end as a ton of people are having the same issue and they are all literally reinstalling their OS on their PC's, repairing, reinstalling Oculus software and nothing is working for anyone!

Thank you EricMulliniks77 for providing us with that update. We would like to work with you to look into this more and would like to get you over to our support team. If you can click on this link you will be routed to our support page. Just follow the prompts as best as you can as they pertain to your issue and you will be connected with one of our specialists who will be able to assist you further. We hope to hear from you soon. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!