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Black Screen in Gorilla Tag after Terms of Service


I have had the same issue for over a month.  I’ve shut down, restarted, deleted, reinstalled etc, all to no avail.  I contacted the App developer and never got a response. When you launch the game you have to accept the terms of service.  After you do that the screen goes black. The game is still running but you can see anything.  There is sound and you can hear yourself moving around.  Always requires acceptance of service terms and then black screen. Please help….  My gorilla tag tickets from Another Axiom are 11653 and 13668.


Honored Guest

We checked the time. Correct, deleted AppData no luck. Factory Reset twice and still not working. Black screen after terms of service. Any one have any luck another way?

We did try all these . The time was correct and AppData clearing didn't work. I had high hopes after a factory reset but we still had same issue. Maybe we are toast?

It didn’t end up working for me either 

It is still not working for me.  I’ve done all of the recommended fixes:

1.  Deleted app data

2.  Change time settings

3.  Deleted and reinstalled app

4.  Factory reset and reinstalled 

Axiom keeps acting like it is just me….

OK I figured out what my issue is. I’m using a parental controls app, Circle.  It was filtering access to the game’s URL.

Honored Guest

I had the same problem. As soon as I changed the time setting to auto, the game worked again. 

How do you fix it?

Does it delete all you cosmetics if you clear app data?

It was working fine 20minutes ago 😒

Honored Guest

My son ran into this starting today. Followed the steps to change timezone (it was already automatically set), clearing app data, uninstalling and reinstalling, and even a factory reset. Nothing seemed to work, has there been any other suggestions to get past the terms of service screen? 

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