01-20-2023 01:08 PM
I've created a support request, and I keep getting these essentially useless reply mails from support:
Din anmodning (6572673) er blevet opdateret.
Hvis du har yderligere spørgsmål eller kommentarer, bedes du svare på denne e-mail.
Denne e-mail er en service fra Meta Quest Support.
No actual update written
No way to access the update (link to case)
No way to reply - despite several attempts
Please advise how to get in contact and get my case resolved
Solved! Go to Solution.
01-20-2023 01:15 PM
Hey there. When this happens its usually a bug that caused it. Open a new ticket and let them know your previous reference number. They'll be able to pick up where you left off. We apologize for the inconvenience.
01-20-2023 01:15 PM
Hey there. When this happens its usually a bug that caused it. Open a new ticket and let them know your previous reference number. They'll be able to pick up where you left off. We apologize for the inconvenience.
01-21-2023 01:19 AM
This worked - I'm now in dialouge - thanks!
01-26-2023 09:22 PM
Just a final comment on this - once a new ticket was created, the support was fast, seamless, and I had a replacement (100% like new!) headset within a week - So, just calling out - great service!
01-27-2023 07:10 AM
Howdy there, @bjarne.villadsen.82! It's great to hear that everything is going well for you, and we appreciate you taking the time to let us know. Please feel free to reach out with any other doubts or concerns we'll be delighted to assist.