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Blank reply mails

I've created a support request, and I keep getting these essentially useless reply mails from support:

 

Din anmodning (6572673) er blevet opdateret.
Hvis du har yderligere spørgsmål eller kommentarer, bedes du svare på denne e-mail.

Denne e-mail er en service fra Meta Quest Support.

 

No actual update written

No way to access the update (link to case)

No way to reply - despite several attempts

 

Please advise how to get in contact and get my case resolved

 

1 ACCEPTED SOLUTION

Accepted Solutions

FunkyTanuki
Meta Quest Support
Meta Quest Support

Hey there. When this happens its usually a bug that caused it. Open a new ticket and let them know your previous reference number. They'll be able to pick up where you left off. We apologize for the inconvenience.

"I Have Found That People Lie, Most Often Deceiving Themselves. Not So The Dead. The Dead Are So Very, Very Loud. And Yet, Lying Is Not In Their Nature. It Is So... Humbling, To Listen To The Dead Speak."

View solution in original post

4 REPLIES 4

FunkyTanuki
Meta Quest Support
Meta Quest Support

Hey there. When this happens its usually a bug that caused it. Open a new ticket and let them know your previous reference number. They'll be able to pick up where you left off. We apologize for the inconvenience.

"I Have Found That People Lie, Most Often Deceiving Themselves. Not So The Dead. The Dead Are So Very, Very Loud. And Yet, Lying Is Not In Their Nature. It Is So... Humbling, To Listen To The Dead Speak."

This worked - I'm now in dialouge - thanks!

Just a final comment on this - once a new ticket was created, the support was fast, seamless, and I had a replacement (100% like new!) headset within a week - So, just calling out - great service!

Howdy there, @bjarne.villadsen.82! It's great to hear that everything is going well for you, and we appreciate you taking the time to let us know. Please feel free to reach out with any other doubts or concerns we'll be delighted to assist.

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