My son got the summer update for gorilla tag. Then he loaded a beta version of the same game. Now it seams like we don’t get updates. We are getting an error message saying that we don’t have the latest version, please update… But when go to the app and check the version, we are not able to change it. So we are not able to play live with other players. What can we do to update the version?
Solved! Go to Solution.
Hi there! We would love to help you with this update issue. We would like to first recommend uninstalling and reinstalling the Gorilla Tag application. Let us know how this works for you!
The Oculus Quest 2 warned us that we would lose all our progress if we were to uninstall and reinstall. Will all the items and shiny rocks return if we uninstall and reinstall despite the warning?
Hey again! While we don't believe you will lose your in app purchases from uninstalling and reinstalling the game, we would strongly encourage that you enable the Cloud Backup as a safeguard just in case. Please let us know if the uninstall and reinstall fixes the issue!
Hi again! We have a super helpful support article that gives instructions on how to enable the Cloud Backup:https://store.facebook.com/help/quest/articles/in-vr-experiences/oculus-features/cloud-sync/