09-05-2022 02:18 PM
Trying to connect my headset and this error message appears.
“ Software update required - To access your Meta account and avoid a factory reset, update your device with the latest software. Make sure that it's plugged in to a power source and connected to Wi-Fi for the update to complete successfully”
I was made to do the new software update horizon thing then get asked to go to meta quest and asked to enter an 8 digit code you enter the 8 digit code which then comes up with a green tick saying pared but then a screen appears on occulus saying error occurred try again games are not payable as everything you go to them comes back up with the enter 8 digit code again
According to down detector I’m not the only one having these issues. Is meta working on a fix?
09-06-2022 05:42 PM
Same exact issue here! Frustrating!
09-07-2022 11:35 AM
Hey guys! Just want to let yall know, this is something we've been seeing recently and our engineers are hard at work on this and other ongoing issues currently.
Thank you for being patient with us!
09-07-2022 12:38 PM
I've just done the update which meant I had to do the move and followed the instructions in the website I've linked below. For the setup I decided to create a new email and password rather than than with Facebook and everything worked flawlessly including updating the app on my phone. Maybe worth a wee look?
https://www.theverge.com/23321673/quest-2-meta-account-facebook-how-to-switch
09-07-2022 04:56 PM
Didn't go through FB either and having the same issue. I will try updating the app on the phone, though. Thank you.
09-07-2022 04:58 PM
Ugh! Agreed!😒
09-28-2022 09:44 PM
Any update with this? It's been 3 weeks and even the customer support was saying there is no update. Would there be a way to update it using a direct link between the headset and the pc or phone?
09-29-2022 07:05 AM
No update. I’ve done a private chat and nothing they’ve suggested has worked. Spent $30 to buy an app I already had but not wasting anymore money. Right now the oculus is just an expensive paperweight. I’m not giving them more money for games I already bought.
09-29-2022 11:48 AM
Any update?
09-29-2022 12:08 PM
So far none, I have check through live chat and keep getting the same response.
Something weird though is that every live chat I have had with customer support they have always started with a "G" seems fishy to me.