I purchased my quest 2 yesterday and before I set it up I used a friends referral and said it accepted. I made sure to sign up with the same account and after I set it up it never gave me the credit nor confirmed I actually set it up on his end. Does anyone know a solution?
Hey there! We see you have some concerns regarding the referral program. No worries, we're here to clear some things up for you. In order to properly participate in the referral program the referral must be accepted before activating the brand new headset. The account that you accept the referral with must not have been associated with a device before, and the device cannot have been activated before you purchased it.
We hope this information and the support article linked above helps clear things up for you. If you have anymore questions or concerns regarding the referral program, you're welcome to send us a Private Message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @Burkeybaby! We see that you let us know about your problem over our Pm's. We want to let you know that one of our lovely representatives will help you with your issue soon. We cant wait to help. (:
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I sent a referral code to a friend. They used the code and I was notified in my app that I'd be getting my store credit in 6 days but never received it. That was back in January.
Hey hey. @booknerdgrl! We just wanted to fly on by to help lend a hand with this referral code issue. We know how this can put a damper on your VR experience as this is something you were expecting. We want to help anyway we can, why do you shoot over to our PM's and we will look into this for you! This can be done by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
