I am trying to purchase the monthly subscription for fitxr on my sons account. You get a free trial so I click continue to payment. A white screen comes up saying its connected to my bank and to return to the old screen. So I do, and nothing happens. I just get sent back to the "learn more" screen. I don't know what to do. I can't purchase the subscription through the oculus store, only through the game and I cant do anything, just stuck in this loop.
Hey there! Being stuck in any loop is no fun at all. Let's take a closer look and see if we can get to the bottom of this!
You mention that you're looking to add a subscription on your sons account. To get started, is your sons account a secondary or the primary account on the headset?
Thank you for the clarification! We'll definitely take a look at this with you, but will need to dig into your account. Can you please send us a PM so we can go over some account information?
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Hey there, @Winters_Curse! We fully comprehend that FitXR is giving you some issues, and we are aware of how this can be impacting your VR experience. We would like to step in and assist you so that you may resolve this as quickly as possible. We'll strongly advise you contact the developers we'll leave the link here, so they can assist you with a solution since it only affects an app.