06-30-2022 11:36 AM
I don't know why, but when I got my Link cable, it worked just fine, but then I disconnected it, and now whenever I plug it back in, it doesn't show me "Enable Oculus Link" it just says "General Device Problem" please help me, this has happened to so many people and its really not fair since people pay for these, and they aren't cheap.
Solved! Go to Solution.
07-01-2022 05:27 AM
Hey! Thanks for replying, I'm sure what you sent will help, but I was able to solve my issue by reseting my PC and restarting my Quest 2, but not pressing the Restart button, I pressed the Power Off button and then just turned it back on, then I plugged the link cable again, and it seemed to work just fine, have a good day! 🙂
06-30-2022 12:06 PM
Hi Koren63! We'd love to work with you to get Link working properly again. Please PM us or click HERE to submit a support ticket, and please include your PC's hardware specs as well as a screenshot of the error message you're describing. Those will be helpful in starting to troubleshoot this issue. Thanks!
07-01-2022 05:27 AM
Hey! Thanks for replying, I'm sure what you sent will help, but I was able to solve my issue by reseting my PC and restarting my Quest 2, but not pressing the Restart button, I pressed the Power Off button and then just turned it back on, then I plugged the link cable again, and it seemed to work just fine, have a good day! 🙂