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Level 2


I had someone contact me about an enquiry I sent it about not being able to re download the games I have purchased. You was wanting to know what device I have. It is a Samsung Gear VR and the phone I have is a Samsung Galaxy S7 edge.

I tried to reply back to the email I was sent but it was undeliverable.

I'm hoping someone can help me retrieve my purchased games. 

Best regards 



Community Manager
Community Manager

Hey there! Thanks for reaching back out and providing that information. We do see you're not able to download your games. That's not what we like to hear.


For your privacy and to better assist you, can you please PM us?


Please select our name to get to our profile page, or simply click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Level 5

hi if u still need help with that catch me on in gear vr forum section me or someone else will help u...