Showing results for 
Search instead for 
Did you mean: 

How can I change the adult account of a parent-managed account?

Honored Guest

I seem to have messed up when setting up the headset profile when we bought it. I attempted to set it up about a year ago and not sure what I did but it was wrong. I put it under my email and name but set up the account for my son with a username for him and all his progress over the last year is saved on it (14yo). Now I was trying to add a child account so my 10yo can play, set him up with a child supervised account, but it's under the 14yo account. I changed the 14yo to his email so that I could set up an adult account under my email. But now I can't change the 10yo child supervised account to be under my account. ALSO I want to be able to change the 14yo to a supervised teen account but I don't want him to lose his username and all the saved game progress/whatnot that is under his current account. I can't find any help on here as to how to speak to an actual person so I'm posting here. Ugh. So basically: can I change a supervised child account over to a different adult account to manage it and can I change a currently set up adult account to a teen supervised account without losing all saves/progress/account info. Thanks!


Community Manager
Community Manager

Hello there, @ZiggyLiciaTime! We understand you were looking to update the account details. There are some details that can be adjusted within the account settings, and the support page here has more details. For creating and managing an account, this can be found on the support page here. We hope this helps, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?