05-05-2022 07:45 AM
Both of the analog sticks on my Quest 2 controllers are drifting, and it has gotten worse over the past few months, to the point where I can't even change my view or move properly. How do I get a replacement?
Solved! Go to Solution.
05-06-2022 11:19 AM
Hey CalciumCalride! We wanted to reach back out to see if you were able to get your controller's analog stick to stop drifting with the thumbstick and dead zone experimental feature. If not, we can provide the next step! We're looking forward to hearing from you!
05-05-2022 09:29 AM - edited 05-05-2022 10:11 AM
Hi there, CalciumCalride! We hate it when those pesky drifts intervene with our users experience. Nonetheless, we're here and ready to help!
We'd like to ask you some questions about the drifting issues you ran into recently. Below are some inquires we have you to answer so that we can understand the drifting issue a little better:
We hope to hear from you soon with these responses so we can get you back immersed in the world of VR!
05-05-2022 09:37 AM
Thanks for the quick reply.
05-05-2022 11:10 AM
Howdy, CalciumCalride! Excellent question, and we'd be more than honored to provide some insight into how to toggle with these particular controller settings.
In your headset, open the QuickStart menu. From here, you'll want to navigate your way to the settings tab. After you've made it here, you'll want to scroll until you come across a tab that says, "Experimental Features." Then scroll until you find the "Thumbstick and Deadzone" calibration feature, then you'll have the option to calibrate both controllers to your liking.
We hope this helps and that you have a splendid start to your trip!
05-06-2022 11:19 AM
Hey CalciumCalride! We wanted to reach back out to see if you were able to get your controller's analog stick to stop drifting with the thumbstick and dead zone experimental feature. If not, we can provide the next step! We're looking forward to hearing from you!
05-07-2022 12:20 AM
For now, this seems to work in having my stick not sense the drift thats occuring right now. Although it does seem like a temporary fix, as my drifting will get worse over time. I'll post another question when this happens. Thank you!
05-07-2022 08:11 AM
Good hearing back from you! We appreciate your cooperation and are relieved to hear your controllers are back to functioning. Please, don't hesitate to reach back out to us if another issue happens to occur. What's important to us now is that you have a struggle-free experience in the Metaverse! For a one-on-one with our specialist, please click here, and we will make sure to take care of you! We got you!
10-22-2022 05:22 PM
Please help, my controller broke and I was wondering how to get A replacement or send my controller in to get fixed
10-22-2022 05:45 PM
Hey! We know how important having a working controller is when trying to get into the action. You can get a brand new controller from our personal website by checking out the link here.
We're always happy to look into our available options for you. Just reach out to our support team here, or send us a PM.
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
04-10-2023 03:46 PM
My left controller broke while I was playing and hit something how do I get a new one