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I can't log in

Michael12b
Honored Guest

I just bought my set. I downloaded a couple of games. I start the game. It says to login or register. When I click on login or register nothing happens. please help

4 REPLIES 4

kojack
MVP
MVP

Which games are doing that?

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Michael12b. Thank you for reaching out and bringing up your issue with being asked to log in or register while your playing. Having any sort of interruption like this can certainly derail your VR plans. So we can gather a bit more insight into your issue, can you tell us the following:

 

Are you getting an error message when this happens? If so, can you send us a screenshot?

Have you attempted to restart the headset? if not here is how.

Have you already made an account prior to starting the games? If so, how are you launching the games?

 

If you have any questions, please let us know. We are looking forward to your reply.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

mrjohnsmith
Honored Guest

Lee me answer your query and tell me if this helpful for you or not

 

For login or registration issues in newly downloaded Oculus games, first, confirm a stable internet connection. If the problem persists, try restarting the Oculus app or your headset, and ensure you're using the correct login credentials. If all else fails, contact Oculus support for further assistance.

MetaQuestSupport
Community Manager
Community Manager

Heyyy! We just wanted to follow-up with you to see if you were still needing assistance with the issues that you were experiencing when trying to play games. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!