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I lost my Gorilla tag cosmetics when Factory resetting my oculus

xoidz10
Honored Guest

Does anyone know how to fix this. No one told me that I had to turn on back up. Please someone help me recover my stuff I spent so much money on gorilla tag

 

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there! We definitely want to help you keep track of your In-App Purchases! We often find that users reporting that they can't find their purchases on their headsets after performing a Factory Reset, have actually created a new account when pairing, instead of signing back in to their original account! We encourage you to check your records and see if you're signed in to the correct account. If you need any help with this, please let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I also have the same issue as the other person. I have logged in with the correct account and the cosmetics are still not there. Can they be recovered?

Hi @funmomma1, we see you're having concerns about in-app purchases after factory resetting. We appreciate you trying the suggested troubleshooting and would love to help you find some answers! Please send us a private message to help us take a closer look at your account. Remember to sign into the community before sending us a message. 

 

We look forward to assisting you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @funmomma1, we see you haven't sent a private message! We wanted to follow up to see whether you still needed assistance. We'd love to help you get to the bottom of this, and we hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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