06-14-2022 07:23 PM
@MetaQuestSupport I bought Please Don't Touch Anything and it says install failed and when I click retry nothing happens
06-15-2022 08:02 AM
Hey cya081! We understand the concern and we'd love to get to the bottom of this! Please make sure that you have enough storage for downloading the game, downloads require double the amount of storage on the device to download. If the storage on your device isn't the issue, the please attempt the following steps:
Performing a factory reset will not remove your purchases from your account, however you will have to re-download all your downloaded games. A factory reset has been know to fix issues with install failures, and is highly recommended!
We hope these steps help! Please let us know if these steps prove useful in getting your games to download!
01-27-2023 03:49 AM
I'm having the same issue failed installation "cause probhably installing multiple games at the same time messing up to que of the installations"only fix i can find is factory reset...
get a device worth $700-800 after accessories and games and 1 games fails to install now u gotta uninstall everything and start from scratch "except for the cloud backup" great solution u guys may want to provide a better solution this is terrible because i know im gonna be sitting here for hours again installing everything 1 by 1 to prevent it from happening again and inputting all my preferences
thank you meta/oculus
love the product the trouble shooting is just terrible though u may want to find a better solution for the next release
01-27-2023 07:44 AM
While we understand that it can be a hassle to have to factory reset, we're glad that it helped! If there's ever anything else we can help out with or if you have any questions that we could answer, please feel free to reach out to us!