Showing results for 
Search instead for 
Did you mean: 

Internet issues

Level 2

I try to connect to my Internet, it says this device is paused. On the xfinity app it’s not paused and we also forgot the device. it won’t let me connect to the internet and still says “this device is paused”


Community Manager
Community Manager

Hey there! We're sorry to hear you're having issues with connecting your headset to your internet. We know this can be cause for concern when trying to enjoy your device, so we want to do everything we can to assist you.


If you haven't done so already, please try restarting your router and then connecting to your headset. If this doesn't help resolve your connectivity issue, please reach out to our support team via chat here. One of our agents will be happy to assist you further.