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Known Issue - Meta Quest PC Library entirely gone after going to offline mode

shogunmn
Heroic Explorer

Hello,

I have had this happen a few times since 2016. In 2021 it took nearly a year off and on for my Oculus library to return. That was the longest stretch without being without my PC games. 

Today I launched the Meta Quest app on PC and once again my entire library is gone. I have about 1T downloaded of applications but most of them I get entitlement check errors (same problem years ago) when launched from the folder.

Was there a recent update that messed up libraries? Library is present for Meta Quest 3/2 and gen1 but PC is entirely gone. Every title I search for in the store does not have have an option to download as well.

I am using the same PC machine and windows 10 as when I first got the Rift S. I now also have a high end PC I use with Steam which also doesn't show my library. 

Disappointed this is happening again.

 

EDIT: This time when I updated to the Public Test Channel and reinstall the library reappears. This must be due to a recent update if others are experiencing the same. 

EDIT: Second edit: I posted below but it appears this fix was temporary.  PC Library is gone again with both regular update and Public Beta test update selected. 

1 ACCEPTED SOLUTION

Accepted Solutions

TheAntiSocializer
Meta Quest Support
Meta Quest Support

[Not A Solution] - Simply Marking for Visibility

Hey peeps! Just wanted to jump back in here and let you know that our team was able to successfully reproduce the issue and are now investigating further. 

As soon as I get an update, I'll be more than happy to chime back in and pass it along! 

For anyone new running into this issue, please feel free to provide the following information :

  1. What's the current firmware version of your controllers?
  2. What version is your Meta Quest app running?
  3. What's the full version number of your PC app? (67.0.0.####### or likewise)
    • General > Scroll down to the bottom of the page.
  4. Is your PC app on PTC?
  5. Any potential workarounds?

Thanks again!

Sometimes it's okay to be a little Bing Chilling

View solution in original post

21 REPLIES 21

r4mbl0
Honored Guest

Hi  Shogunmn. Thanks so much for the advice! I have the same problem and, with your post, i have fixed it in a minute.

No problem, glad it worked!

shogunmn
Heroic Explorer

Update:

 

Library is gone again with the "Public Beta" selected. I am not sure what the issue is. All hard drives now state 0 games installed. It's interesting as there was no updates so I am not sure why this is happening again. 


I reverted back to regular update and again library is not present. 

 

Replicated on two PCs and CV1, Rift s, Quest 2 and 3. No Library. Either test channel or regular. I hope I don't lose my saves from the past week when the library was populating. Opening from file location appears to mostly give entitlement errors as it isn't connecting to the app. 

Hey there, @shogunmn. We really appreciate you sharing what's been going on with the community, and we'd be glad to lend a hand in figuring this out!

 

We'd like to begin by asking if you've ensured your devices and drivers are up-to-date, as well as if you've already submitted a bug report. With that, we first recommend double-checking for any network connection issues and restarting your devices, if you haven't already. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again, @shogunmn! We're following up to check in and see how things are going. We'll be happy to look into the best next steps if you're still experiencing any issues.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Temporarily it seems after enabling the test beta, back to regular update and back to test beta the library now comes back. I can't make sense of why this happens. The current "update" however will brick the library from populating if not selecting the test channel in settings. Doesn't matter how many installs, what PC used etc. This continues to be replicated as a problem. There was a major outage that impacted many PC libraries in 2021 and periodically the issue returns. Maybe it's limited now to the initial legacy users on PC. No issues with the the quest library on any model  thankfully. 

Hi there, @shogunmn. Thanks for letting us know you were able to get your library back! And we really appreciate the thorough reports you've provided. While we don't have any updates as to why this could be happening currently, we'll love any bug reports you want to send our way.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A recent update of the PC app (Meta Quest Link) broke the offline mode for Oculus PCVR games.
 
Without an internet connection, installed games do not show up any more, even if marked as "Internet connection not required" in the store. Trying to launch a purchased game's executable from Windows Explorer leads to an error (Entitlement failure).
The library section only shows “Oculus Dreamdeck”, “Oculus First Steps” and “Oculus First Contact”.
 
Only after connecting the PC to the Internet and restarting the PC app, the installed games can be accessed again.
 
Meta Store Support has confirmed this broken behavior, and suggested to me to open an ideas forum discussion "to bring back this option". You can vote for fixing the offline mode herehttps://communityforums.atmeta.com/t5/Ideas/Please-fix-offline-mode-in-the-PC-app-Meta-Quest-Link/id... 
 
The issue doesn't seem to gather much attention as of now. I understand that the "vote for ideas" system is meant to measure the popularity of community suggestions for new features, and allow the developers to focus on the most popular ones. But fixing "broken after update" basic functionalities such as the offline mode, especially since it is marketed in the store, should also have a high priority, no matter if it gains a lot of immediate attention in the forum or not.

shogunmn
Heroic Explorer

As of 7/5/24 the problem has returned and temporary fix to enable "beta test channel" no longer works. The PC library including new purchases has vanished. Re-install fails to fix. I did see there was an update for the link feature. When updated the library went away once Again. 

It's very frustrating as I just installed Ghost of Tabor and Breachers for PC yesterday. They aren't playable if they don't show up in the library on the app. 

Replicated identical issue on two separate PCs. One is windows 10 the newer is 11. 

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