05-28-2022 02:15 PM
my son shipped his oculus headset on 3/4/22 because he was having issues with the display.
it was delivered via fedex 3/14/22, he was told it would be returned in 8-12 DAYS... it has been over 2 MONTHS!
i have MESSAGED SIX SEPARATE TIMES via chat to check on the status of the headset.
each and every time i get the run around and am told they will "update the active ticket with our conversation".
i have asked for information beyond that they’re "waiting for a replacement".
ive asked to speak to someone that has details, whether its a manager or logistics and customer "SERVICE" merely reads lines from a handbook and refuses to directly answer my direct questions.
my son paid a lot of money he saved up to purchase the oculus, and has now missed 2 months of deals and offers in the oculus store.
i will be DAILY contacting meta via the chat, sending emails, posting on forums, reddit and twitter @meta @oculus #meta #oculus until i talk to someone other than a robotic employee reading from a handbook.
05-28-2022 02:30 PM
@GoldenCrab So your son relies on his one-post-wonder-mom to fix everything? Kinda hard to believe, Maybe troll on a different forum, lol!
Otherwise, continue to work though this with Oculus Support. There is not much point in ranting about all this in a User Forum imho.
05-29-2022 03:36 PM
Report to the BBB I’m having the same problem.
05-29-2022 03:37 PM
You don’t have to be rude when somebody’s already frustrated with the situation.
10-10-2022 07:57 PM - edited 10-10-2022 07:58 PM
I am in the same boat where is my product!!! I returned it 9/20/2022 I got an email on 9/28 stating Your replacement is currently processing and a tracking number will be emailed to you once it ships. Please allow 5 to 7 business days for processing. It’s a black hole. I have no idea where my oculus is? I have no idea how to contact them because there is no where a place to call or email? Does anyone know how I can find out where the oculus is? It almost feels like I’ve been robbed!
11-17-2022 12:49 PM
Did you manage to sort this yet. I’m in similar boat.
11-17-2022 02:36 PM
Hey Meta family we're hoping to get your situations settled with. We understand how frustrating it is to have a device out in an abyss. Rest assured we are going to do everything we can do help you get back into the metaverse.
If you are having a hard time finding our chat and email, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
11-17-2022 03:09 PM
#cash cow
11-18-2022 08:20 AM
Good to hear that today something has happened and replacement is being sent. It’s only taken about 6 weeks. Just have to wait and see if it’s a decent replacement or a shoddy re furbed one that doesn’t work. Time will tell. Thank you meta. Finally. I have fingers crossed.