In attempting to share photos taken within a game, I ran into a problem. I'm only able to share photos and videos taken by the Quest 2 capture itself. Every guide says to allow media syncing, but that little cloud button doesn't appear. Several other people have had this problem. Nobody has found a way to fix it. The Quest is updated to the latest software, and is paired with the Oculus App.
After countless restarts and several weeks of waiting, the media share and cloud sync button FINALLY appeared. I don't know what it took, but I guess it was patience. No Factory Reset was needed.
Oculus Support had me factory reset the headset, uninstall/reinstall the Android Oculus app, even try with a completely different phone.
I'm still missing the buttons inside the headset in the files app, they simply don't exist. I'm running latest firmware, latest Android, latest updates, etc...
To update my post, I have an ongoing ticket with Oculus for this issue. To test if this is an account-related problem they had me sign up for a temporary new account to test (using a different email address) and then factory reset and log into the app with the temp account.
This confirmed the problem was my account because on the new one cloud sync worked.
They have now escalated my case to am engineer who will be fixing my account.
I have the same issue no media sync file button no cloud share, this occurred directly after updating my headset and linking my meta account to Facebook account, no files showing in the oculus app on my phone , gone through every current provider d diagnosis online including factory reset. Also checking everything is connected as should be . Let me know if oculus fixes whatever the issue is with your account , cheers
UPDATE: After completing 2 factory resets, the cloud save button has returned, not sure why this was issue occurs however this does need to be sorted out , I believe it’s to do with the recent update on oculus quest 2. All functions have now returned to my device in terms of syncing media and reviewing it on the mobile app
I can confirm this. I had an open ticket with Oculus and the last troubleshooting step (after already attempting one factory reset) was to create a new oculus account and see if the issue exists there (it worked fine with the new temporary account). Well when I factory reset AGAIN to switch back to my main account - suddenly this is now working.
