Hello Meta, I have a fraud meta account user that has hacked into my facebook and instagram account using a metaaccount that I have not created. the User email is Owenuaq924@hotmail.com . In order to remove this user from my account I need to know the user's password or create one. Since this is a fraudulent account I need meta's help in removing this account from the system or providing credentials to the meta account to properly remove the Hacker. Please advise.
It's never ideal when someone accesses your personal accounts without your permission, and we completely understand that this is not the experience that you would like to have on Facebook and Instagram. However, at Meta Store Support we provide support for Meta Quest products and services only; so we are not able to assist you directly with your Facebook account.
Although we are not able to assist you directly with this issue, we would be happy to point you in the right direction towards getting the support you need. We highly recommend that you visit the Facebook Help Centre, where you may be able to find the resources to assist you in recovering your Facebook and Instagram accounts.
We understand that this isn't the response you were anticipating, however we greatly appreciate your understanding and patience. If you have any questions regarding Meta products in the future, please do not hesitate to contact us. We are always happy to help!
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Meta manager, on the contrary there is a meta fraudulent account on the other meta-owned parties. Email is owenuaq924@hotmail.com. I would say it’s a shared issue between meta and Facebook. Also, the forwarding to Facebook center, going through the auto recovery system is not working due to the 2FA loop hole where the hacker sets up there 2FA on the account locking the user to recover their account. Please, if you’re happy to help, send me to a contact on Facebook to get this matter fixed. This process is absolutely ridiculous as it’s not working. Please help, happy to help but directing to another source is not helping it’s lacking as I had explained I’ve gone through the auto process a BUNCH of times.
Unfortunately, here at Meta Quest Support, we only provide support for Meta Quest products and services. Therefore, we are not able to assist you with your Facebook account.
We know how concerning it can be when your personal accounts are compromised! Therefore, we recommend that you visit the appropriate help centre.
We appreciate your understanding and hope that you are able to find a resolution to your Facebook account issues soon.
If you have any questions about Meta products in the future, please do not hesitate to reach out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Meta Manager, I have spent days, hours, trying to get my account back. I am here because of an uncountable amount of places to look and get help. I, and many others, are having an issue with hackers and 2FA. It can't be that 15 years or more of memories on a platform that I/we trusted is gone and only a hacker can have our life. Please, PLEASE, hep us get somewhere or someone to help get back into FACEBOOK!
It is never nice when someone get access to your Facebook account without your permission, and we get that this is not the experience that you would like to have on your Facebook account.
When it comes to Facebook we are unable to help you further through this support channel, as we at Meta Quest Support are only able to handle queries and provide support for Meta Store products or Meta accounts.
Unfortunately, it is not in our power to do anything other than try to direct you to the right resources and help when it comes to Facebook, Instagram accounts, etc. We completely understand that this is not what you would like to hear, and we wish we could do more for you regarding the problems you are having with your Facebook accounts. What we can do is advise you to check out the Facebook Help Centre for further advice.
We hope you have a great day and that you are able to get this issue with your accounts resolved as soon as possible. Please do not hesitate to reach back out if you have any Meta Store-related or Meta account-related questions or queries!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
