02-17-2023 12:05 AM
Hi!
I started using the MetaQuest 2 yesterday and I have been running into a pretty annoying bug.
Description:
When clicking on the application menu in the navigation bar a small blue bar pops up and thats it. Occasionally the application menu will appear but shaded out and behind the blue bar where I still can't click any of the applications. As a result, I have to access all the installed apps through the store page. It does this both at the home section aswell as ingame.
What I've tried:
- Turning it off and on again
- Factory reseting
Both of these havent Worked
Tried uploading a screenshot of the problem but got: Uploading MQ2bug.png resulted in the following error: Error Code: Upload Failed.
Thanks in advance
Solved! Go to Solution.
02-20-2023 11:27 PM
Due to an update (I suspect) the App Menu / Library seems to be working again. Didn't have to factory reset, turn wifi off or switch language.
Thankyou Meta for solving the problem!
02-17-2023 08:20 AM
Hey there, @Fozzyack! We can definitely understand how inconvenient this issue must be, and how it could negatively impact your VR experience. We'd be more than happy to help out! Seeing as you've already tried a factory reset and power cycling the headset, we'd recommend reaching out to us through the Meta Store Support website where we have a bit more ability to get situations like this resolved. We'll be looking forward to hearing from you!
02-18-2023 01:37 AM
Thanks for the reply.
I have messaged store support and they said that they will get back to me when they have figured out the issue.
Also maybe another bug. I have the game "Blade and Sorcery: Nomad" installed. However, I can't search this up in the shop screen.
02-18-2023 03:30 AM
Hope to see an outcome for you. I've been having the same grey box for the last 4 hours and just got this Q2 headset
02-18-2023 09:12 AM - edited 02-18-2023 09:17 AM
Just for documenting (ish) purposes:
A commonality between problems seems to be that SystemUX crashes:
Workarounds for now:
02-19-2023 05:57 AM
I got the exact same problem with my Q2 which I used to enjoy smoothly.
The process of the recent SW update was quite bumpy and now the updated SW turned my valuable Q2 into a piece of crap.
02-19-2023 10:45 AM
Hey there, sohnli1. Thank you for reaching out and letting us know that you are experiencing the same issues with the MetaQuest 2 app menu not working. We know that something like that can take all of the fun out of your VR experience, and we want to get you back to gaming. So we can see about getting your device working smoothly again, we have a few steps we would like you to follow.
First, we would like for you to do a cloud backup and then do a factory reset.
To perform a factory reset using your phone:
To perform a factory reset using the headset:
If your issues persist, please don't hesitate to reach out. We are looking forward to your reply.
02-20-2023 12:04 PM
Hello! Just checking in to see if you are still needing assistance with your app menu. If so, please do reach back out to us at your earliest convenience. Thank you!
02-20-2023 11:27 PM
Due to an update (I suspect) the App Menu / Library seems to be working again. Didn't have to factory reset, turn wifi off or switch language.
Thankyou Meta for solving the problem!
02-21-2023 12:15 AM
How have you done the update? I keep hearing about it but nothing comes up