04-01-2023 09:48 AM
Ok so my headset ween turn on it pich black everything else works but the screen and when the screen works it glitches so much that it’s hard to look at
04-02-2023 02:17 PM
Hey @flamingmemory. We know how concerning it can be to have your headset screen be black. Luckily we are here and we'll be more than happy to help you with this.
We would like for you to factory reset your headset for us. Please keep in mind that doing this will erase all of your game data, pictures and etc. that is associated with your headset. Not to worry because you will keep all of your purchased apps and games.
To perform the factory reset, please follow these steps.
We look forward to hearing back from you and seeing if these help you out.
04-03-2023 02:19 PM
Hey again @flamingmemory. We are just checking in to see how our troubleshooting steps helped your headset being stuck on a black screen. We look forward to hearing back from you soon about this.