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My headset is pich black

flamingmemory
Honored Guest

Ok so my headset ween turn on it pich black everything else works but the screen and when the screen works it glitches so much that it’s hard to look at

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @flamingmemory. We know how concerning it can be to have your headset screen be black. Luckily we are here and we'll be more than happy to help you with this. 

 

We would like for you to factory reset your headset for us. Please keep in mind that doing this will erase all of your game data, pictures and etc. that is associated with your headset. Not to worry because you will keep all of your purchased apps and games. 

 

To perform the factory reset, please follow these steps. 

 

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

We look forward to hearing back from you and seeing if these help you out. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again @flamingmemory. We are just checking in to see how our troubleshooting steps helped your headset being stuck on a black screen. We look forward to hearing back from you soon about this. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!