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My left controller keeps disconnecting. I think it may be an interior issue?

Honored Guest

Hi my left controller isn't working. My left controller has been hit of walls and tables but the outside isn't broken but I think the inside is broken because I was playing vr and my controller randomly disconnected but I put new batteries in before I played and I tried putting newer ones in and it worked for 5 minutes and now it won't turn on even when I change the battery's. So I was wondering if I could have a replacement one. please.


Community Manager
Community Manager

Howdy there, @wild_nugget! We understand that having one of the controllers not respond might be affecting when gaming. So, we'd like to step in and assist you in getting this resolved as quickly as possible. We'd like to ask you a few questions to better understand what you're encountering.


  • When a face button (A, B, X, Y) is pressed on the Touch controller, does a white LED light indicator on the controller turn on or flash briefly?
  • When does this issue occur? Does it happen only in certain games? Does it happen in the Home environment or in menus?
  • Can you see any lights on your controller(s) that are on (blinking or solid)?
  • Could you please provide me with a picture of your controller and the controller's battery bay?

We look forward to hearing back from you to get this fixed as soon as possible.

Community Manager
Community Manager

Hello there! We're reaching back to see if you're still having issues with your left controller. If you are, please let us know, and we'll be more than delighted to continue assisting you.