Hi I just got a new Quest 2 for my birthday about a week ago and have been trying every single day to pair it with the app but it just doesn't work. I have tried multiple factory resets, two different phones. I've sideloaded the v43 update twice now and still no luck. Sometimes it automatically detects it and then just stops and the when I put in the code it says that It's already connected. I go into the app it says it was there but the headset is still stuck in pairing. Am I doing something wrong, is there a software issue or do I have to return it for a new one/refund.
Thanks, Look forward to a reply!
Hi there! We would to assist you with this. We see you have been in need of support. At this time, we would like for you to reach out to our support team here for further assistance.
I am having the same issue, however my quest 2 is easily almost a year old. I can't pair it to my pc, the pc application doesn't detect the headset. It ran just fine, but now it can't connect at all. I have tried every fix except a factory reset and at this point its Metas fault for whatever migration or update. Get it together and fix the headsets.
Hey there @scottishlaw2020! That's not an experience we want to hear for our customers. We'd love to help you.
We have a few steps to try as a workaround for your issue. can you please try the following:
Let us know if this works for you.