cancel
Showing results for 
Search instead for 
Did you mean: 

No HDMI connection

abrooks9002
Honored Guest
I know this has been talked about multiple times, but I have an extension cable plugged into my rift going to my computer however no image is displaying and there's an orange light next to the sensor on the headset. The hdmi extension cable that I'm using has worked before with the same exact headset, but has recently stopped working. I've even tried using a repeater with a different cable with no success. I've attached the logs from I diagnostic that I ran.
14 REPLIES 14

cybereality
Grand Champion
It looks like a firmware flash is failing. Can you connect without the extension for a bit until it updates?
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

abrooks9002
Honored Guest


It looks like a firmware flash is failing. Can you connect without the extension for a bit until it updates?


Yeah I can try that.

abrooks9002
Honored Guest




It looks like a firmware flash is failing. Can you connect without the extension for a bit until it updates?


Yeah I can try that.


Even plugging the rift directly into the graphics card still gives me the error of no HDMI connection

abrooks9002
Honored Guest




It looks like a firmware flash is failing. Can you connect without the extension for a bit until it updates?


Yeah I can try that.


Even plugtly into the graphics card still gives me the error of no HDMI connection

abrooks9002
Honored Guest
I got it working, just had to update the driver on my GPU and restart my computer.

cybereality
Grand Champion
Great news!
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Anonymous
Not applicable
My headset has also stopped working with this error. Updating video driver, "repairing" Oculus software have not worked... I just uninstalled and am re-installing the Oculus software.  Any other suggestions?

cybereality
Grand Champion
Can you upload you LogGatherer zip file? See this thread for how to get the file:
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-...
Also, you can submit a support ticket for further assistance. https://support.oculus.com/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Anonymous
Not applicable


Can you upload you LogGatherer zip file? See this thread for how to get the file:
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-...
Also, you can submit a support ticket for further assistance. https://support.oculus.com/


here you go. I can hear system sounds playing through the oculus headphones, so I assume the HDMI cable is still working...
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?