No Reply from support regarding replacement device

[Y0king]

 

waiting for my replacement i was told it will take 5-7 business days, NOT A SINGLE update

No reply on mail

WA chat support just tells me that specialized team is on it they will get back to you, In SS u can see no reply???

@MetaQuestSupport  ,  

[MetaQuestSupport]

Hey there, @Y0king 

We understand you are looking for an update on your replacement and we would love to help.

Can you private message us with your provided RMA number and support ticket number so we can check this and let you know what is going on from our end.

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Thank you!

[user_901925786032222]

As soon as the AI mentions a specialized team, it means it has given up on you. Hopefully you can get to a human via PM but I suspect they are thin on the ground. There is a reason why Meta don't offer phone support.