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Not receiving code after factory resetting

Honored Guest

So I have had my vr for about 1 year and haven't used it for 6 months or so because when I attempt to use the code with the meta app it just gives me troubleshooting options and when I factory reset I don't get a different code someone please help with it


Honored Guest

1. Another factory reset didn't work

2. New account didn't work


Hey @Mylesssayle! Thank you for reaching out to us about this, we understand you are having issues after factory resetting your device. We would love to help and get this issue resolved for you as quickly as possible. As gamers we understand the importance of being able to utilize your device and enjoy the best VR experience. We'd like it if you could PM us so that we can gather information and go over all available options. 


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We value your response and look forward to assisting you soon!

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