02-02-2022 01:40 PM
Today my Iphone Oculus app took an update to v 148.0 and now when I try to launch it shows the o splash screen and then appears to quite and phone returns to homescreen. I can see the app still open in the running apps but when you try to view it just returns to homescreen. I have force closed that app and rebooted my phone with no change.
Anyone else seeing the same? I will try and uninstall/reinstall next.
Solved! Go to Solution.
02-02-2022 01:55 PM
Yeah I’m having the same problem on my iPhone and iPad. Let me know if the reinstall works for you.
02-02-2022 01:55 PM
Yeah I’m having the same problem on my iPhone and iPad. Let me know if the reinstall works for you.
02-02-2022 02:04 PM
The uninstall/reinstall worked for me.
02-02-2022 02:06 PM
Cool, thanks B33k!
02-02-2022 03:34 PM
Exact same thing on both phone and iPad! WTF.
02-02-2022 04:33 PM
I had the same problem today. Uninstall/reinistall worked.
02-02-2022 05:44 PM
Hi everyone, the team is working on this issue with the app that's causing a crash or failing to load after the update. For now, the resolution as noted is to just uninstall and reinstall the app, but the team is looking into the cause to fix it from coming up in the first place.
02-03-2022 12:25 AM
will it reinstall all your games ? Messages ? Photos etc?
Or?
02-03-2022 09:18 AM
Hi Shanti777! We know how concerning it might be uninstalling and reinstalling an app. The mobile app won't remove anything from your headset and your games will still be there since you're just uninstalling and reinstalling the mobile app. Once you log back into your account, you should see your games, messages, photos etc.
Hope this helps!
02-03-2022 10:35 AM
When you did the uninstall/reinstall, did all your library/apps get saved?
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