03-30-2023 12:40 AM
My Quest 1 keeps Constantly disconnecting every time I'm playing games it just keeps disconnecting any solution to stopping this
CPU i7-11700F GPU RTX 3060TI RAM 16GB
03-30-2023 07:35 AM
Hello, Denno111! We're surprised to hear that your Quest has been removing you from games, and we're even more upset that you can't play them without this problem. But don't worry—we've all been in your position before, so rest assured that we've got your back.
03-30-2023 10:23 PM
all apps and headset are up to date tried reinstalling oculus software on pc and rebooting it and I'm still getting disconnected
03-31-2023 08:48 AM
Thanks for getting back to us, @Denno111! We'll want to review your logs next, which we can't do through the forums here. So please reach out to us through the Meta Store Support website and we'll gladly look into this! We'll be looking forward to hearing from you!
04-03-2023 01:07 AM
i don't see a quest 1 support on the store support
04-03-2023 10:07 AM
Hey @Denno111. We understand how that can be troubling for you. Can you please follow this workflow to create a ticket on our support website.
Meta Quest software or content > Other software or content issue
After that you will be able to speak with one of our agents through an email, a live chat, a chat via WhatsApp or a scheduled phone call.