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Oculus Link unusable until a complete uninstall and reinstall

DangitMonta4545
Level 2

I bought an Oculus Quest 2 to expand into VR and VR game development with Unreal Engine 4. I have an HP Omen laptop with an Intel Core i7 intel processor, 16GB of RAM, and a GeForce RTX 2060 which should be more than capable of running everything that I am trying to do. When first connecting to my laptop with Oculus Link everything ran very smoothly. I could browse my desktop and play around in the room that Link offers you. I used SteamVR to play a few games and everything ran very well. I followed steps to download developer software for Oculus to set it up with Unreal Engine, not realizing that Unreal Engine can connect just fine with SteamVR. This caused issues with SteamVR and made it unusable because it would run at 1FPS and I wouldn't be able to interact with everything. It caused so many issues with my computer that I ended up doing a clean reinstall of Windows 11. At this point I found out that SteamVR works with UE4 so I just installed Link, SteamVR, and UE4. This worked well for a week or so but I took a break and came back a few days later and Oculus Link itself was running at 1FPS, stuttering and completely unusable. Uninstalling and reinstalling had no effect. I realized that uninstalling still left files hidden in appdata and programdata so I deleted those files and folders and reinstalled and everything worked fine again. However, today it is unusable again and I am again reinstalling after deleting the other files. I don't want to have to reinstall Oculus Link every few days or have to clear its files in appdata and programdata all the time. It's clearly an issue with software because I don't have to uninstall drivers from device manager to fix this problem and my Oculus Quest 2 works fine when it is not plugged into my computer. Has anyone else run into this problem? Does anyone know how to fix it?

2 REPLIES 2

DangitMonta4545
Level 2

Update, uninstalling and deleting those files no longer fixes the problem... This happens both with the cable and with AirLink so I know it's not a bad cable either. I've tried solutions I found online like running the oculus debug tool or setting the oculus task priority to high. No luck with those.

DangitMonta4545
Level 2

Update #2. Never found a solution. I contacted support and they told me that I needed to downgrade from Windows 11 to Windows 10 to fix the problem. I fairly certain it isn't related to the operating system because it was running fine for a long time on Windows 11. In any case I don't want to go back to Windows 10 because I use this computer for a lot more than just Oculus and I don't want changing the operating system to affect anything else on my computer. Support ran me through a bunch of basic things like "are your drivers up to date?" or "did you try restarting both devices?" When we finished going through their list they said until I switch to a supported operating system they couldn't help me but if I switch back and the problem persists then contact them again. They couldn't give me any estimate for when they were support Windows 11. My wife saw my frustration at the situation and reminded me that her father had left her his laptop that had similar specs to mine and that it was still running Windows 10 and I could just do all of my virtual reality stuff on his laptop. I've taken her advice.