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Oculus MRC Mixed Reality Capture Giving Calibration Send Error

kerraboo2
Protege

Hello, 

Im trying to find a solution to this error. Im not the only person getting it. I am trying to find the solution for a few of us who record using MRC.

Every time we finish calibration, we get this error and we haven’t been able to find a way around it

its says

Calibration Send Error

There was an error sending caliber file to your Quest. Could not write files. Access to the path “/storage/emulated/0/android/data/com.ivre.engage/files/mrc.xml” is denied


@kerraboo2

2 ACCEPTED SOLUTIONS

Accepted Solutions

I wish I had an answer for you. They keep saying they are doing something. Please come back here every day or

so

and let everyone know if your having the same issue still.. A lot of us have been trying to get help for about 2 months and 4 versions of Oculus updates for an answer.. 

Please keep the rest of us posted if you find a fix as well.. 

View solution in original post

Dithernet
Protege
There's something new with a third-party app.
it doesn't seem to work with Reality mixer IOS, but with the Oculus MRC PC app it does.

View solution in original post

72 REPLIES 72

AliceinVRworld
Meta Quest Support
Meta Quest Support

Hello there. Umm I have not seen others with this issue right now. However, I was wondering if you have uninstall and install the app> Or even restarted the headset? 

I want to see if I can help in any way possible. 

We are all mad here.

AliceinVRworld
Meta Quest Support
Meta Quest Support

Hey hey! Just passing by to see if you're still in need of our assistance! 

We are all mad here.

I'm having that issue as we speaking. Deleted the app and restart the device and still trying to save it into another application file directory. 

Hello there! I appreciate you letting me know this is a experience you're having as well. I was wondering if you have submitted a bug report regarding the issue you're having. You can use this link here to get the help you need! Just make sure you're sign in to your account. 

 

Please let me know if this helps!

We are all mad here.

QueenTor
Protege

Same problem as kerraboo2

 

Howdy there, @QueenTor! Thank you for drawing attention to the issue you're having with Mixed Reality Capture. We understand how this could impact your VR experience. So, we would like to point you in the right direction. We strongly suggest you to report this bug so that our engineers can begin looking for a solution. We'll leave the steps for you to report the bug.

 

To report a bug from your headset:

  1. Press on your right Touch controller to pull up your universal menu.
  2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
  3. Select Report a Problem.
  4. Follow the instructions to submit your bug report.

To report a bug from the Meta Quest mobile app:

  1. Shake your phone until the Report a Problem screen appears.
  2. Tap Something Isn't Working.
  3. Follow the instructions to submit your bug report.

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Da_Dingo
Protege

Have we found any solution yet?  Same issue here. except mine says..

"There was an error sending caliber file to your Quest. Could not write files. Access to the path “/storage/emulated/0/android/data/com.freelives.gorn/files/mrc.xml” is denied"

save to headset.png

 I tried talking to support was told to hang on a min then left to time out....  They were stuck not listening to me thinking My problem was with the Oculus App in windows.......

Hey there, @Da_Dingo! We hate to hear that you are still having trouble with the Mixed Reality feature on your headset. We never want our users to feel like they are alone when dealing with problems with their headsets, and we're happy to continue supporting you!

 

After looking into this further, we see that our specialist team sent you an email to continue assisting you with Mixed Reality. We let them know that you are reaching out for support, and we recommend checking your inbox and spam folders for their replies so we can continue to help with what you are experiencing. We look forward to continuing to assist you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have seen others on here with this issue. We’re all getting basic solutions that you would try for any issue, some have wiped their computer and reinstalled everything, uninstalled the software and files and redone them, etc. Nothing has worked.. We arent the only ones having this issue. I think some are using other methods now. As I have been.. But some I talk to still want to use MRC and are still waiting.