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Oculus glitching

iamlululovee
Honored Guest

when I turn on my oculus it asks me to set up a boundary but i cant because the whole thing glitches including the controllers, and even if I can set it up it just resets the boundary and tells me to make a new one. I tried cleaning the lenses and changing the batteries in the controller, and it still doesn’t work. Please help, I just got it 4 days ago

3 REPLIES 3

It's a common issue at the moment, mentioned regularly in these forums. Delete your guardian history to fix it.

MetaQuestSupport
Community Manager
Community Manager

Hey there, @iamlululovee. Thanks for reaching out. We noticed that you're having a few issues with your guardian and display glitches. Having something like that happen can definitely take all the fun out of your VR experience, and we want to help you get this sorted.

 

We see that you have done a bit of troubleshooting so far on your own; can you tell us if you have done the following?

 

Cleared the guardian history

 

Reboot the headset? If not, here is how.

 

To restart your headset:

  1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
  2. Select Restart. Your headset will turn off and then turn back on.

If you're unable to restart your headset:

  1. Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
  2. Wait 30 seconds.
  3. Press and hold the power button until your headset turns back on.

Please let us know how this works out for you. We are looking forward to your reply.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, @iamlululovee! Just checking in to see if you are still needing assistance with you Guardian and display glitches. If so, please do reach back out to us at your earliest convenience. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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