03-28-2023 05:50 PM
when I turn on my oculus it asks me to set up a boundary but i cant because the whole thing glitches including the controllers, and even if I can set it up it just resets the boundary and tells me to make a new one. I tried cleaning the lenses and changing the batteries in the controller, and it still doesn’t work. Please help, I just got it 4 days ago
03-29-2023 12:18 AM
It's a common issue at the moment, mentioned regularly in these forums. Delete your guardian history to fix it.
03-29-2023 07:34 AM
Hey there, @iamlululovee. Thanks for reaching out. We noticed that you're having a few issues with your guardian and display glitches. Having something like that happen can definitely take all the fun out of your VR experience, and we want to help you get this sorted.
We see that you have done a bit of troubleshooting so far on your own; can you tell us if you have done the following?
Reboot the headset? If not, here is how.
To restart your headset:
If you're unable to restart your headset:
Please let us know how this works out for you. We are looking forward to your reply.
03-30-2023 07:41 AM
Hello, @iamlululovee! Just checking in to see if you are still needing assistance with you Guardian and display glitches. If so, please do reach back out to us at your earliest convenience. Thank you!