06-12-2021 02:39 PM
My oculus quest 2 is stuck on a black screen. When I turn it on I can see my guardian boundary and nothing else. I can use the volume and see the volume but everything is black. I restarted it (that menu showed up) but nothing happened. I can also walk outside the guardian and passthrough turned on but no menu popped up. I looked up guides for similar issues but nothing worked. Its fully charged and I've tried launching it from the app. I eventually gave up and tried to factory reset it but that menu wouldn't even show up. Please if anyone has a similar problem please let me know. Thanks.
Solved! Go to Solution.
06-13-2021 12:13 AM
Hey there, very sorry to hear you're experiencing this problem with your Quest 2. We'd like to help you out with this! Please click here to submit a ticket.
06-13-2021 08:28 AM
Yes, having the same problem here.
06-13-2021 08:52 AM
Same issue here. Tried everything except factory reset! What's up Oculus?
06-13-2021 09:06 AM
I also had some issues loading BeatSaber before the issue and had to update and ended up with this very same issue.
06-13-2021 11:12 AM
That's what we did, BeatSabre wouldn't play so updated Oculus now black screen. Raised a ticket keeping my fingers crossed.
06-14-2021 06:24 AM
UPDATE: It actually let me get into the bootloader menu. So I ended up factory resetting and everything seems normal (I'm only on the introduction things) but it sucks because you still lose your progress. I hope this issue gets some kind of patch other than a reset soon. Thanks for all the support!
06-14-2021 08:03 AM
I ended up formatting it as well, once it paired it was working fine. It's the only way I could get it to work.
06-14-2021 11:30 AM
Mine went today, black screen after the update, can’t access the menus or go into settings etc. Guardian is stuck on the living room ceiling and when I try to move into range it just goes black. Submitted a ticket, don’t want to factory reset and lose everything.
06-15-2021 03:29 PM
Same prob here, but I can’t even see my guardian. I can use the sound and see the sound bar, and I can also see the symbol when I push the Oculus button, but everything else is just black.
06-15-2021 05:09 PM
Exact same issue here. Submitted a trouble ticket and really do not want to have to do a factory reset.