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Payment issue

lamontT
Honored Guest

Trying to buy a game and payment is acting funny and saying every card is declined.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @lamontT! We know payment issues are pretty discouraging to have, so we'd love to lend a hand. 

 

In order to get some insight, do your payment methods meet the following:

  1. The card must be associated with a billing address
  2. The card must be able to have funds added/reloaded to it.
    • E-cards and virtual Mastercards should work, but most Gift cards do not have this option
  3. There cannot be purchasing restrictions placed on the card
  4. The network cannot have any purchase restrictions to prevent online payments
  5. Visa/AMEX/PayPal/MasterCard

If they do meet the above requirements, could you test out the below steps:

  1. Try a different network (Hotspot, cell data, etc.)
  2. Try a different device (Phone, headset, iPod, iPad, Desktop, etc.)
  3. Test a different browser (Safari, Chrome, Edge, Firefox, etc.)

Let us know how this works out for you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @lamontT! We're just keeping an eye on you, wondering if you're still having issues completing your payment. Please feel free to reach out so we can determine if any additional steps are required.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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