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Problem with charging

Level 2

I having trouble charging my oculas go 


Community Manager
Community Manager

Hello @Muppet3, nobody has fun being on standby. We want you on the go! If you allow us, we would like to suggest a few things to see if they help get your headset charging again!


Here are a few troubleshooting steps and questions for you:


  1. Attempt to charge the headset for 2 hours.
  2. Try a different Cable/Charger if possible.
  3. If you're using a facial interface accessory, please attempt to charge the headset again without the facial interface accessory. Some facial interfaces may block the proximity sensor which can impact the power of the headset.
  4. Try charging from a different Source (another PC or different wall outlet).
  5. Have any liquids spilled on the headset?
  6. Are there any LED lights on? If so, what color and are they blinking or solid?


Once you've tried the steps above, reach back out to us here and we will gladly dig into it!