03-27-2023 07:36 PM
Hello~ We are trying to pair our Quest 2 headset to our phone. It says to enter a 5-digit code, which we do, and it says it cannot find the headset. We have tried this on an i-phone, android phone and a Samsun tablet with no luck.
Thank you for your help in advance,
Solved! Go to Solution.
03-28-2023 07:56 AM
Hey @user_569710336898252. We know how troubling it can be to have a pairing issue. Luckily we are here and we'll do everything we can to get you into VR. Since you've tried to pair it on two different phones and a tablet, we'll like to try factory resetting the headset to fix this.
Please keep in mind that doing this will erase of your game data, pictures and etc. However you will still keep all of your purchases apps and games. To do a factory reset, please follow these steps.
We look forward to hearing back on how this helps.
03-28-2023 07:56 AM
Hey @user_569710336898252. We know how troubling it can be to have a pairing issue. Luckily we are here and we'll do everything we can to get you into VR. Since you've tried to pair it on two different phones and a tablet, we'll like to try factory resetting the headset to fix this.
Please keep in mind that doing this will erase of your game data, pictures and etc. However you will still keep all of your purchases apps and games. To do a factory reset, please follow these steps.
We look forward to hearing back on how this helps.
03-29-2023 08:12 AM
Hey again @user_569710336898252. We are reaching back out to see how the troubleshooting steps we gave you yesterday helped your pairing issues. We look forward to getting an update from you soon!
05-19-2023 10:51 AM
I am also having this problem right now I have tried to factory reset but it’s still not pairing after this I have even tried with a different phone
05-19-2023 02:14 PM
Hey there! Having pairing issues is not what we like to hear, we know how that can hinder your gameplay. No worries, let's see what we can do! Could you please try the following steps for us:
Please let us know if these steps worked for you!
05-22-2023 01:23 PM
Hiya there! Just reaching back out to see if you still needed assistance. If you are still stuck on the same issue, please reach out to us. We are free to help!
05-27-2023 02:18 PM
Evening,
done all of the above and it still doesn’t pair.
Your assistance in this matter is much appreciated.
05-28-2023 03:19 PM
Hey there @Buckers55, we notice you seem to be having some pairing issues as well. We understand this can affect your ability to enjoy the amazing world of VR, and we know how this pairing issue is the only thing preventing you from joining VR. However, don't fret as we are here to assist you all that we can!
For one last troubleshooting step, can you please attempt the following in order:
Let us know how this goes!
05-29-2023 03:43 PM
Hiya! We're just popping in to see if you are still needing assistance. If so, please don't hesitate to let us know, thank you!
12-29-2023 10:26 AM
Same **bleep** issue fresh out of the box. Ridiculous, imagine being assisted and sent through endless loops by chat bots 'facepalm'. Honestly regret getting this literal tech trash rather than saving a few hundred more for a Valve Index.