Quest 2 USB not recognizing: This device cannot start. (Code 10)

[Anonymous]

So my Quest 2 was working just fine until two days ago.  I plugged it in and nothing was happening.  I checked the device manager and it kept popping up as a USB composite device with "This device cannot start. (Code 10)".  I tried everything, I've uninstalled every USB device.  Restarted my computer several times.  Used multiple cables and ports.  I've even reinstalled windows itself and the code persists.  When I plug my Quest 2 into my laptop it still runs just fine but it absoluetly refuses to work on my desktop now.  Any ideas?

[ColeTrickle28]

It happens exactly the same. Have you been able to solve it?

[TheCrowing]

Is there any solution to this? I have the same problem with the Quest 2, I installed the ADB drivers from the website and it doesn't seem to work it still shows up in Device Manager as USB Composite Device and shows "This device cannot start. (Code 10)".  Setting up on a different computer works with the same cable.  I tried different USB ports.

This only seems to happen when I have Developer Mode enabled, which I'm trying to use to sideload projects.  Disabling Developer Mode it is recognized and works with Oculus Link with no issues.

[TheCrowing]

I was able to get this working, however I don't know exactly which of the following things caused it work so I'll share for anyone else that is having the same problem.

1. Unplugged all other USB devices except for Mouse and Keyboard
2. Followed the steps here for installing the ADB driver (Apparently I'm not allowed to post links) Search on Reddit Installing Oculus Go/Quest ADB Drivers on Windows 7 Issue and Solution
3. Delete adbkey & adbkey.pub from C:\Users\[USERNAME]\.android
4. Reboot and see if it now is recognized

Hopefully this works for someone else.

[adalisanphd]

I had the same problem. Step 3 solved it for me.

My case was complicated as I migrated my Windows 10 PC to a new system. I uninstalled and reinstalled Oculus Win PC Software, removed everything USB. Nothing worked until I deleted the adb keys.

Never in a million years I would have thought the keys used in  adb connection had something to do with windows 10 not recognizing the device. I thought it was a USB power issue.

I wish Oculus software and specifically adb was better at error messages.

[TrionR]

Hey,

I have tried every single solution on the internet and I am yet to find a solution. I've tried literally everything. Literally.

Anyone got any ideas?
(Running windows 11)

[MetaQuestSupport]

Hey there, TrionR! We're sorry to hear you're having this issue and none of the previous suggestions have worked for you. We appreciate you stating that you're running Windows 11, as this helps us identify the most likely cause of your issue.

At this time, Windows 11 is not yet supported with our software. Our teams are working hard to change this so our users no longer have this obstacle in the way of their PCVR gaming. In the meantime, we recommend checking out this public support article for more information on what PC specs we suggest using for optimal PCVR performance.

[NewriderCalif]

Go to you're manufacture of the motherboard and download the usb hub drivers. And see

from there if it works. Also if you don't have update go device management on pc for that hub

and find out device id.

[Matthew_Jasper]

my pc is running windows 10 and I have the same problem and it still not working. everytime i connect mu oculus link to my pc, it says "USB device not recognized; Windows does not recognize it". i tried so many things to fix it but it still doesnt work, and then i realized on my Device Manager, my Oculus Device has a problem which is this ---> "Oculus xrsp interface code 10 ". i've tried to disabled the driver and enabled it, and then restarted my pc, still doesnt work, so i uninstalled the driver and restarted my pc, and it still doesnt work. can someone help me with this problem?

i just re-installed my oculus app on my pc (again), and i already factory reset my quest 2, but i still have the same problem :
1. "USB device not recognized; Windows does not recognize it"
2. "Oculus xrsp interface code 10 "

[MetaQuestSupport]

Howdy there, @matthew_jasper! Thank you for drawing our attention to this. There appears to be a known issue with the app not recognizing the USB. We've informed our engineering team of the issues, and they're working in order to find a solution as quick as possible, also we'd like you to be able to report this bug as "USB Link is not detected." We'll provide the procedures below for you to follow in order to report this issues. Any updates will be posted here on the forums, so keep an eye out for them. Please contact us if you have any more questions or issues; we would be pleased to assist you.

To report a bug from your headset:

1. Press on your right Touch controller to pull up your universal menu.
2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
3. Select Report problem.
4. Follow the instructions to submit your bug report.

To report a bug from the Meta Quest mobile app:

1. Shake your phone until the Report a problem screen appears.
2. Tap Something Isn't Working.
3. Follow the instructions to submit your bug report.