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Quest 2 doesn't charge right

P-MF-DIDDY
Honored Guest

This is my 3rd quest 2 headset and it is less than 6 months old. Couple days ago it started dying on me in game when it was on 9-10% battery and my power bank won’t consistently charge it. I have to reboot it for it to charge from the wall. Anyone got an easy fix ???

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @P-MF-DIDDY! Thanks for reaching out to us! We know the virtual world is not as compelling if you're being thrown out of it abruptly, so we're here to help! We'd like to ask you a few questions to get a better idea of how to troubleshoot.

 

  • How long do you usually charge your headset?
  • Do you ever leave your headset charging for days at a time? (this can cause damage to the battery overtime)
  • Is there any particular app or game that this happens with often or does this happen regardless of what is being used? (Different apps and features can cause more of a drain on the battery then normal)
  • How much playtime do you get with a full charge?

We appreciate you taking the time to get this over to us, we're looking forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

​​Hello @P-MF-DIDDY. We're just checking back in with you to see if there's any updates on the issue you're experiencing and if you still needed assistance. We're still standing by to assist you with any further questions as well. Hope to hear from you soon.
 


 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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