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Quest 2 not updating?

AglowChicken528
Honored Guest

Vr headset apparently had an update, white chip with an arrow pointing downwards as a green bar showed the loading progress, once it goes through it sends me to the blue meta logo, it fades in and out constantly and ive waited up to two days for it to load, ive went through all trouble shooting steps including power off, factory reset, and boot, none of these work and sends be back to the beginning of the problematic update; I do not know what to do and I need help, I don’t have money for a replacement and Im in desperate need of assistance to get the headset working again. 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @AglowChicken528! We want to do everything that we can to help with this headset issue you've reported! It seems that you've run through a lot of troubleshooting already, so we want to make sure that we explore all other options that may be available to you. If you have already tried both methods of factory resetting (from the headset and from the mobile device), then please reach out to us via PM so we can take a closer look.

 

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I am unable to send a message saying i have improper HTML after typing out a message.

We can certainly help work around that error! Please try the following:

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We hope this helps! If not, please let us know. We are more than happy to continue looking into this together!

 

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