03-25-2023 02:01 PM
Hi
Got Headset today but it send no signal via Bluetooth. Others devices I can find one Phone and tablet but not the Headset. Could anyone Help Many thanks
03-26-2023 01:26 PM
Heya @yvi333.2023. Welcome to the Meta Quest Family first and foremost. We know how concerning it can be for you to have Bluetooth issues with your brand new headset. Luckily you came to the right place to get some assistance with this.
We'll like for you to factory reset your headset to get this issue resolved for you. Please follow these steps to do so.
We look forward to hearing how this helps your Bluetooth issues.
03-27-2023 01:31 PM
Hey @yvi333.2023. We are reaching back out to see if you were able to do the troubleshooting steps that we gave yesterday. We look forward to hearing how those help you and getting this all figured out.
07-28-2023 05:06 AM - edited 07-28-2023 05:06 AM
Hello, I'm reading through this and I have reset the device 3 times now and nothing works. It is not giving a Bluetooth signal, I've tried to detect it with my laptop, desktop, phone, old phone, iPad and even asked my friend to try on his phone... nothing. There is no Bluetooth signal coming from the Oculus at all. Is there a solution? It does connect to my home wifi, so... that's something.
07-31-2023 01:32 PM
Hey, @MoreAccounts , thanks for bringing up your issue in our forums. We hope that we can get down to a solution with you and hopefully get you to pair the headset. First, we want to ask you if there are any error codes or signs that the headset wants to pair but is not able to. Also, make sure that you are following this listing on pairing because it could be something on your end that you might be missing. If you find that you are still having a hard time pairing, then please send us a PM so we can get down to the nitty gritty of the situation. You can do so by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.