12-17-2021 01:19 AM
Hello all,
Summary
Oculus Quest 2 is unable to pair with PC via Air Link
Details
I try to connect Quest 2 to my desktop PC, and select Oculus Air Link from the headset menu. The PC appears there correctly but when highlight it then select the PAIR button, it does not execute the pairing process. The PAIR button changes to a greyed-out LAUNCH button, which is not selectable. Right under the computer name, the status reads "not connected".
Setup
PC specs
Network environment
Software
I have tried so far (without any success):
- Turn off / on Air link feature both on PC and headset
- Restart the system both on PC and headset
- Install the latest public beta software both on PC / headset istead of the release one
- Factory reset the Quest 2 device
- Turn off windows firewall
Issue repro rate:
20/20
Other:
- Wifi connection on the headset is working properly.
- I'm unable to try the direct Oculus Link feature since the PC does not have an appropriate USB-C output and I don't have an adapter.
Any help would be appreciated.
Solved! Go to Solution.
12-17-2021 01:39 PM
The problem solved, Oculus support was quick. Restarting cable modem helped.
12-17-2021 01:40 AM
My Q2 paired fine with my PC oculus PC desktop app using Air Link. When I asked it to pair it gave me pairing code and asked me to confirm this. I had to briefly look at my PC monitor and use my mouse to select the confirm button.
After that I found I didn’t need to select the air link switch on the pc settings beta tab.
if you try all this and still have problems then you’re probably best to contact Oculus support I guess.
12-17-2021 01:39 PM
The problem solved, Oculus support was quick. Restarting cable modem helped.
12-17-2021 05:00 PM
Great, thanks for letting us know mate. Cheers
02-10-2022 04:10 PM
this is with me too. but i bought a 20ft cable thinking id need it. but i was too immature to know there was air link. im being stuck so hard right now they need to fix it it won't pair up with my oculus quest 2.
02-10-2022 04:11 PM
how do you do it with cable? im stuck on it.😕
02-13-2022 07:06 AM
Hello c0dere, we know it's important to be able to use your accessories to maximize your gaming experience. You can find the instructions for connecting to your PC here. If you fun into any issues, feel free to send us a private message with the link below so we can look into this for you. We look forward to seeing you in VR!
Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
02-15-2022 09:57 AM
I had the same problem, but my solution was to change the network profile of my 5G wifi from Public to Private on my pc.
12-16-2022 02:16 PM
So, I had the same problem for a couple weeks. Tried everything. Today I decided to try and download the Meta Quest Developer App onto my Mac and voila! It synced. Went to my iPhone and tried to sync and it works there also now. Why couldn't Meta tell us this?